F&B Supervisor

HEI Hotels & Resorts•Pittsburgh, PA

2d•$18 - $20

About The Position

Assist the Outlet Manager in planning and managing the restaurant, room service, and other food and beverage outlets as appropriate. The role supports customer satisfaction, quality service, compliance with corporate and franchise policies and procedures, and federal, state, and local regulations while helping meet or exceed financial goals. The F&B Supervisor monitors service standards, supervises guest service, supports sidework and shift communications, and helps maintain the cleanliness and setup of the restaurant. The position also supports menu classes and taste panels and communicates direction to staff. The role requires regular attendance and includes other job-related duties as assigned.

Requirements

Ability to use a point-of-sale system.
Ability to lift or carry up to 50 pounds, with or without reasonable accommodation.
Ability to push or pull product carts weighing up to 150 pounds, with or without reasonable accommodation.
Effective verbal and written communication skills, including adapting communication style for different audiences.

Responsibilities

Monitor servers and buspersons for adherence to service standards.
Supervise guest service and watch for signals from guests who need assistance.
Assist the manager with establishing and monitoring completion of sidework duties.
Maintain the bank according to HEI Hotels and Resorts standards.
Read daily communication sheets from the previous shift and prepare one for the following shift; check the floor plan for appropriate coverage.
Check the restaurant for cleanliness and setup, including service stands, aisle areas, and table cleanliness and setup.
Follow state, federal, and corporate requirements for serving alcoholic beverages.
Communicate daily with the restaurant manager about special events, house counts, and related matters.
Assist the restaurant manager with conducting menu classes and taste panels.
Communicate clear direction to staff verbally and in writing.
Comply with attendance rules and be available to work regularly.
Perform other job-related duties as assigned.