Food & Beverage Manager

HEI Hotels & Resorts•Minneapolis, MN

8d•$60,000 - $70,000•Onsite

About The Position

The Food & Beverage Manager supervises daily operations of the Banquet area and In-Room Dining and supports Starbucks operations to achieve customer satisfaction, quality service, and compliance with local and corporate standard operating procedures. The role supervises and directs associates, supports staffing and employee development, oversees service preparation and delivery, works with banquet customers, and ensures accurate financial reporting and sound maintenance and sanitation practices.

Requirements

More than two years of post-high-school education.
One to two full years of employment in a related position with this company or another organization.
Working knowledge of HEI banquet/catering food and beverage services, policies, or operations.
Knowledge of computer equipment.
Ability to compile facts and figures in accordance with established procedures.
Willingness to help coworkers with their duties and work as a team, with or without reasonable accommodation.
Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, business-plan preparation, repairs and maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.
Leadership skills to motivate and develop staff and ensure goals are accomplished.
Ability to set priorities, plan, organize, and delegate.
Ability to work effectively under time constraints and deadlines.
Effective verbal and written communication skills, including adapting communication style to different audiences.

Nice To Haves

Hotel experience preferred.

Responsibilities

Supervise and direct Banquet and In-Room Dining associates.
Interview candidates; recommend hiring; schedule, train, develop, empower, coach, and counsel associates; resolve problems; maintain open communication; recommend and conduct performance and salary reviews; and recommend discipline or termination as appropriate.
Assist with the daily operations of Starbucks in partnership with the Starbucks Manager.
Supervise Banquet and In-Room Dining operations, including ordering and maintaining supplies and reviewing setup and food and beverage preparation and service for compliance with LSOPs, SOPs, Banquet Event Orders, and safety procedures.
Meet with customers to review Banquet Event Orders and discuss changes, issues, or problems to support quality delivery.
Calculate and review banquet checks for accuracy and present them to customers for signature and payment.
Calculate and prepare daily service charges and payroll and report them accurately and promptly to the Accounting Department.
Monitor and control maintenance and sanitation of Banquet and In-Room Dining areas and equipment.
Comply with attendance rules and maintain regular availability for work.
Perform other job-related duties as assigned.