Food & Beverage Manager

AccorHotel • Miami Beach, FL

4d

About The Position

The Food & Beverage Manager oversees the daily operations of the restaurant under the general guidance of the Restaurant General Manager, ensuring a seamless guest experience, high service standards, effective staff supervision, revenue growth, and operational efficiency. The role includes staff training, communication with the kitchen and other departments, scheduling, inventory control, cost management, and compliance with health and safety regulations, while fostering a positive, team-oriented environment that reflects the brand’s values and service culture.

The position also leads food and beverage marketing for Delano Miami Beach outlets, including Gigi Rigolatto, Mimi Kakushi, Rose Bar, and Café Delano. Responsibilities include developing campaigns and marketing calendars, managing SevenRooms email marketing and guest databases, coordinating campaigns across digital and reservation platforms, keeping outlet information accurate across guest touchpoints, overseeing marketing materials and content production, coordinating with internal teams and creative partners, reporting on campaign performance, and managing the approved marketing budget.

Requirements

• High school diploma or equivalent education.
• At least 5 years of leadership experience in restaurant operations, preferably in an upscale or luxury lifestyle hotel or restaurant.
• Strong knowledge of food and beverage service standards, guest relations, dining room operations, and team management.
• Ability to lead high-performing service teams while maintaining guest satisfaction and operational efficiency.
• Excellent verbal and written communication skills in English.
• Ability to remain composed while multitasking in a fast-paced environment and responding promptly to guest or team needs.
• Ability to stand or walk for at least eight hours per shift and work varied hours, including evenings, weekends, and holidays.
• Ability to twist, push or pull carts, reach, bend, climb stairs, and lift or carry items as needed.
• Ability to consistently push or lift items weighing 20 pounds or more.
• Strong understanding of federal, state, and local laws concerning labor, occupational safety and health, wage and hour compliance, and food-service sanitation.
• Ability to make quick, effective decisions in high-pressure situations.
• All team members must maintain a neat, clean, and well-groomed appearance and follow applicable department uniform guidelines.

Nice To Haves

• Bachelor’s degree in Hospitality Management or a related field.
• Experience with restaurant reservation and POS systems; knowledge of OpenTable, MICROS, or similar systems.
• Additional language skills.

Responsibilities

• Oversee daily restaurant operations to deliver a seamless guest experience and maintain service standards.
• Supervise and train staff, manage scheduling, and foster a positive, team-oriented work environment.
• Drive outlet revenue through effective sales and marketing strategies.
• Manage inventory, costs, and operational efficiency.
• Ensure compliance with health, safety, labor, and food-service requirements.
• Develop and execute food and beverage marketing strategies for Gigi Rigolatto, Mimi Kakushi, Rose Bar, and Café Delano.
• Set marketing priorities with the Director of Marketing to drive reservations, repeat visits, and outlet revenue.
• Maintain a rolling marketing calendar covering seasonal menus, holidays, special events, and promotions.
• Tailor campaigns and content to each outlet’s brand identity and audience.
• Manage email marketing through SevenRooms, including database growth, audience segmentation, and campaign scheduling.
• Plan campaigns across email, social media, paid media, and reservation platforms; brief partners and verify campaign content and booking links.
• Keep menus, hours, offers, and reservation details accurate across the hotel website, SevenRooms, outlet listings, and on-property materials.
• Oversee production of menus, signage, campaign assets, photography, and video.
• Collaborate with F&B, Culinary, Operations, Sales, Revenue, and Membership to market dining experiences and support activations.
• Identify local partnerships and coordinate approved media and influencer visits with the Director of Marketing and PR agency.
• Lead weekly marketing check-ins with outlet and operations leaders and coordinate with corporate brand and marketing teams as needed.
• Report monthly on marketing performance, including database growth, email engagement, reservations, repeat visits, and attributable revenue where available.
• Manage the approved F&B marketing budget and vendor deliverables.
• Support colleagues across departments in delivering exceptional guest service.
• Communicate clearly and positively with venue teams, listen to requests, and provide appropriate actions and accurate information.
• Remain calm and alert during emergencies and make sound decisions in unusual or high-pressure situations.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED