Food & Beverage Manager | Toledo Complex

ASM Global•Toledo, OH

4d•Onsite

About The Position

The Food & Beverage Manager supports food-service operations across the Toledo Complex, which includes the Huntington Center and Glass City Center. Under the direction of the Director of Food and Beverage, the role works with event staff to plan and oversee event food-service operations, provide an excellent guest experience, and achieve profitable outcomes. The position combines catering planning and service, client communication, sales support, budgeting, event coordination, staff scheduling, and hands-on support during events.

Requirements

At least four years of catering or food service experience.
Excellent communication, organizational, and interpersonal skills.
Ability to work evenings, weekends, and holidays as needed.
Ability to prioritize multiple projects.
High aptitude for figures and advanced writing skills.
Professional presentation, appearance, and work ethic.

Nice To Haves

Facility or industry experience.
ServSafe certification.
Experience with Microsoft 365 Excel, Word, and Outlook.
Experience with catering software used in food and beverage.

Responsibilities

Plan, coordinate, and execute catering services for events of all sizes.
Manage staff and ensure high-quality food presentation and service.
Work with the food and beverage team to manage the department budget.
Assist catering sales and service personnel with sales and upselling strategies, service recovery, and problem solving as needed.
Carry out event-related sales plans using advertising support as requested by the Director of Food and Beverage.
Audit client accounts and profiles in the property management system for accuracy, and assist the Director in ensuring sales policies are followed.
Quote rates, food and beverage minimums, and pricing estimates; assist with formal license agreements; and prepare and execute contracts.
Build strong partnerships with operational departments and the onsite DMO sales team.
Maintain an active list of resources for client and internal operational use.
Uphold and demonstrate understanding of company policies and procedures.
Understand menus and event-offering cost structures to meet profitability guidelines.
Detail food and beverage components for self-contracted programs and assigned contracted accounts, produce Banquet Event Orders, and obtain client approval.
Send clients pre-event and follow-up information that affects booking.
Work with managers on pre-event client correspondence and meetings to detail food and beverage components for assigned or contracted events.
Coordinate menu tastings as requested and applicable.
Greet the onsite client representative for assigned events and provide introductions and turnovers to operations.
Work with sales and events teams to organize post-event client meetings as needed to obtain feedback.
Create schedules to ensure sufficient staffing for events.
Produce required sales reports and tracking metrics.
Work hands-on with catering staff during events and perform other tasks needed to ensure catered events run smoothly and efficiently.
Carry out supervisory responsibilities in accordance with Legends Global policies and applicable laws.