Food & Beverage Manager

Opal Corporate Office•Flagstaff, AZ

About The Position

The Food & Beverage Manager coordinates the food and beverage team’s activities to deliver a memorable guest experience in accordance with quality, service, and safety standards, and serves as a brand ambassador in the community. Reporting to the General Manager, the role oversees a 74-seat restaurant serving a daily breakfast buffet and dinner menu, as well as a function room hosting group dinners for up to 50 guests. The manager leads and develops supervisors and team members, supports daily operations hands-on, and helps ensure strong service, team morale, and cost control.

Requirements

Ability to work flexible hours, including days, nights, weekends, and holidays.
Ability to communicate effectively and speak, understand, and read English.
Demonstrated integrity and trustworthiness.
Demonstrated history of leadership, goal-setting, and execution.
Minimum 3–5 years of management or supervisory experience in a high-volume dining and banquets operation.
Degree in Hotel/Restaurant Management or Business, or an equivalent combination of education and experience.
Proficiency with Microsoft Office and Excel.
Strong analytical skills.
Ability to stand and walk for long periods during an 8–10 hour shift.
Ability to bend, squat, reach, and climb stairs regularly.
Ability to comfortably carry a full-service tray.
Ability to regularly lift and/or move 15 pounds, frequently lift and/or move 25 pounds, and occasionally lift and/or move up to 50 pounds.

Responsibilities

Lead, coach, and develop food and beverage supervisors and team members to support high-quality service and team morale.
Follow counseling and discipline procedures.
Ensure the operation is sufficiently staffed each week and team members wear the correct uniform.
Work hands-on and perform duties of all food and beverage positions as needed.
Regularly work on the culinary team.
Maintain inventory of products, supplies, and equipment needed for service.
Ensure routine maintenance is performed on all equipment.
Maintain a professional, positive, and friendly demeanor with guests and associates.
Build guest relationships to encourage repeat business.
Respond to guest issues and requests in a timely manner.
Maintain visibility and regularly check on guests in all spaces.
Follow and maintain procedures to control food, beverage, labor, and operating costs.
Conduct and ensure ongoing training for team members and initial training for new hires.
Maintain the food and beverage POS system.
Review, approve, and adjust time clock punches according to company guidelines and process payroll.
Perform additional tasks as assigned by the General Manager.