Food & Beverage Manager - Asia Azteca

Full House Resorts • Waukegan, IL

5d

About The Position

The Food & Beverage Manager is responsible for the daily operations of all food and beverage outlets and personnel at Asia Azteca. The role ensures compliance with company standards, policies, procedures, and applicable federal, state, liquor, health, and safety regulations, while ensuring guests receive prompt and courteous service.

The manager oversees personnel matters, including interviewing, hiring, training, scheduling, coaching, motivating, evaluating, and promoting. The role establishes departmental training goals, assists the Director with budget goals, monitors departmental financial performance, manages inventory and food, beverage, and labor cost levels, and ensures accurate payroll timekeeping. The manager also coordinates with Casino Marketing and Hosts regarding VIP players and events that may affect daily volume. Flexibility is required to cover supervisory shifts or attend events as needed.

Requirements

• Minimum of 5 years of experience in multi-unit food and beverage operations or casino/hotel operations.
• Thorough knowledge of food and beverage service standards, storeroom procedures, and cooking methods.
• Highly organized and detail-oriented.
• Familiarity with equipment used in food and beverage outlets.
• Computer literacy.
• Ability to handle high-volume and stressful situations.
• Ability to obtain and maintain licenses and/or certifications required by local gaming regulations.
• Ability to stand and walk for extended periods and frequently speak, read, write, stand, walk, bend, and stoop.
• Ability to occasionally lift and carry materials weighing up to 30 pounds.

Nice To Haves

• College degree.
• Bilingual ability.

Responsibilities

• Oversee daily operations of all food and beverage outlets and personnel.
• Monitor and enforce compliance with company standards, policies, procedures, and applicable federal, state, liquor, health, and safety regulations.
• Ensure prompt and courteous customer service and resolve guest complaints appropriately and promptly.
• Monitor, approve, and enforce administrative procedures and policies of F&B management personnel for accuracy, timeliness, and compliance.
• Handle personnel matters, including interviewing, hiring, training, scheduling, coaching, motivating, evaluating, and promoting.
• Establish training goals and objectives for the department.
• Assist the Director with budget goals and objectives and monitor departmental financial aspects.
• Maintain accurate inventory and established food, beverage, and labor cost levels.
• Ensure adherence to payroll timekeeping practices.
• Coordinate with Casino Marketing and Hosts to stay informed about VIP players and events affecting daily volume.
• Fill supervisory shifts or attend events when necessary.
• Perform other reasonable duties as assigned.

Benefits

• Medical, dental, and vision benefits.
• 401(k) with a 50% match on contributions, up to 4% of eligible contribution.
• Educational tuition reimbursement.
• Paid time off.
• Ventra Program and EAP programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed