Food & Beverage Manager

Marriott•Chandler, AZ

14d•$68,000 - $84,000

About The Position

The Food & Beverage Manager supervises daily Food and Beverage shift operations and monitors compliance with F&B policies, standards, and procedures. The role manages day-to-day operations, verifies quality and service standards, maintains the operating budget, and ensures that legal obligations are followed. The manager develops goals and plans to prioritize, organize, and accomplish work. The position oversees staffing, employee productivity, ordering and supplies, equipment operation, inspections, and cleaning programs. It fosters collaboration and a motivated, service-focused work environment, while ensuring team members understand the brand’s service philosophy. The manager also promotes exceptional customer service, addresses guest concerns, reviews satisfaction feedback with employees, and provides coaching and direction to staff. The role may perform hourly job functions as needed and other duties assigned to meet business needs. Marriott International states that it is an equal opportunity employer committed to welcoming people with diverse backgrounds and providing access to opportunity.

Requirements

High school diploma or GED and 4 years of experience in food and beverage, culinary, or a related professional area; OR
A 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or a related major, and 2 years of experience in food and beverage, culinary, or a related professional area.

Responsibilities

Supervise daily Food and Beverage shift operations and monitor compliance with policies, standards, and procedures.
Assist with ordering Food and Beverage supplies, cleaning supplies, and uniforms.
Support and supervise an effective monthly self-inspection program.
Operate department equipment as necessary and report malfunctions.
Supervise staffing levels to meet guest-service, operational, and financial objectives.
Promote mutual trust, respect, and cooperation among team members and maintain collaborative employee relationships.
Understand employee roles sufficiently to perform their duties in their absence.
Develop goals and plans to prioritize, organize, and accomplish work; monitor employee productivity.
Ensure team members and supervisors understand the brand-specific philosophy and service culture.
Maintain the operating budget and verify compliance with standards and legal obligations.
Assist supervisors in understanding team members’ changing needs and expectations and how to exceed them.
Communicate areas requiring attention to staff and follow up to confirm understanding.
Coordinate cleaning programs in Food and Beverage areas, identify trends, and recommend improvements.
Foster a property environment emphasizing motivation, empowerment, teamwork, and service.
Follow the property-specific second-effort and recovery plan and remain approachable to team members.
Provide service above and beyond to support customer satisfaction and retention.
Improve service by communicating guest needs and providing guidance, feedback, and individual coaching as needed.
Model appropriate behavior and set a positive example in guest relations.
Monitor operational quality and standards and meet customer expectations.
Take proactive approaches to guest concerns, remain approachable to guests, and respond promptly to customer-service department requests.
Review comment cards and guest-satisfaction results with employees.
Provide information to supervisors and coworkers by telephone, in writing, by email, or in person.
Guide and direct subordinates, set performance standards, and monitor performance.
Analyze information and evaluate results to select solutions and solve problems.
Perform hourly job functions if necessary and perform other duties as assigned to meet business needs.
Extend professionalism and courtesy to team members.
Understand budgets, operating statements, and payroll progress reports.