Food & Beverage Manager

AccorHotel • Boston, MA

9d • $76,000 - $78,000

About The Position

At Fairmont Copley Plaza, the Food & Beverage Manager supports dining, beverage, and event operations, helping deliver the property's service standards and guest experience. Reporting to the Director of Food & Beverage, this role oversees assigned outlets and functions, leads and develops colleagues, supports operational and financial performance, and promotes guest satisfaction. The position works closely with culinary, marketing, public relations, and other teams to coordinate service, offerings, and operational initiatives. It also supports budget management, cost controls, compliance, safety, and the maintenance of equipment and supplies.

Requirements

• Previous food and beverage experience, including supervisory or management responsibility.
• Restaurant, hotel, or comparable hospitality operations experience.
• Ability to understand budgets, operating statements, payroll reports, and other financial information used to manage departmental performance.
• Experience coordinating operations across multiple outlets, teams, or departments.
• Strong interpersonal, communication, guest-relations, and problem-solving skills.
• Demonstrated leadership, team-building, coaching, and colleague-development abilities.
• Ability to contribute innovative ideas and identify opportunities to improve service, offerings, and operational results.
• Computer proficiency, including Microsoft Office and relevant point-of-sale, scheduling, or property systems.
• Highly responsible and reliable, with the ability to work effectively under pressure in a fast-paced environment.
• Ability to work collaboratively and maintain a calm, courteous, guest-focused approach.
• Ability to work flexible hours, including evenings, weekends, holidays, and special events, as required by business needs.

Nice To Haves

• Experience in a union environment.
• University or college degree in hospitality management, business, or a related discipline.

Responsibilities

• Oversee the day-to-day Food & Beverage operations of assigned outlets and functions in accordance with property and brand standards.
• Lead, coach, and support Food & Beverage colleagues to promote efficient operations, revenue performance, and exceptional guest service.
• Work with the Executive Chef and culinary team on menu execution, purchasing, staffing, food preparation, presentation, and service coordination, as applicable.
• Ensure consistent food and beverage quality and service standards across outlets, events, and other assigned operations.
• Collaborate with Food & Beverage and cross-departmental colleagues to improve guest and employee satisfaction while meeting operational and financial objectives.
• Implement guest-service standards and identify opportunities to improve products, service delivery, revenue, and profitability.
• Execute departmental plans and initiatives and support departmental and property goals while maintaining brand and organizational standards.
• Ensure colleagues understand guest expectations for food quality, presentation, and service and consistently meet them.
• Participate in recruiting, onboarding, training, development, and retention of colleagues, and promote a respectful, inclusive, and accountable work environment.
• Coordinate with marketing and public relations teams, as applicable, to support promotions, menus, and concepts.
• Assist with the annual operating budget, including labor, productivity, supplies, and operating expenses; monitor results and support forecasting and strategic planning.
• Ensure compliance with standard operating procedures, food safety and sanitation requirements, workplace safety policies, and applicable regulations.
• Support portion control, inventory management, waste reduction, and other cost-control procedures.
• Ensure uniforms, equipment, and operating supplies are ordered within budget and properly inventoried, maintained, and available for service.
• Interact professionally with guests, clients, vendors, company representatives, and community partners; address complaints and ensure follow-up and corrective action.
• Train colleagues on safety, loss prevention, and accident-prevention procedures.
• Provide direction, coaching, and performance feedback; support performance reviews, conflict resolution, and fair and consistent treatment of colleagues.
• Develop and maintain positive working relationships with third-party partners and service providers, as applicable.

Benefits

• Employee Benefit card offering discounted rates in Accor worldwide.
• Learning programs through Accor Academies.
• Opportunity to make a difference through Corporate Social Responsibility activities such as Planet 21.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed