Food & Beverage Manager

Omni Hotels & Spas•Bretton Woods, NH

11d

About The Position

The Food & Beverage Manager ensures proper training and supervision of personnel and delivers prompt, courteous service in compliance with Omni Food and Beverage standards and company policies and procedures. The role oversees restaurant service, guest satisfaction, food quality, cleanliness, staffing, and financial and administrative controls. The manager also supports sales and promotions, handles relevant cashiering and charge procedures, and ensures compliance with safety, emergency, and liquor-liability policies.

Requirements

Must be available to work flexible hours, including nights, weekends, and holidays.

Responsibilities

Conduct daily pre-meal meetings with service staff and supervise the restaurant floor during operations.
Ensure service personnel follow service standards, monitor the timing of the guest experience, and resolve guest complaints to their satisfaction.
Maintain smooth restaurant operations by ensuring scheduled staffing, stocked side-stands, completed side-work, functioning coffee and roll-warming equipment, and appropriate station rotation.
Assist with seating and serving guests as needed and coordinate dining-room functions during service.
Monitor food quality and presentation from the kitchen and review guest satisfaction and comments about food.
Review reservations daily, check them against the front desk VIP list, and ensure special-attention details are handled properly.
Maintain the restaurant’s physical atmosphere and cleanliness, including staff appearance, table settings, menus, side-stations, tray stands, equipment, work areas, lighting, and music.
Contribute to restaurant profitability through cost control, positive up-selling, efficient table turnover and resetting, and implementation of sales promotions and merchandising programs.
Prepare or manage monthly budgets, monthly and weekly volume forecasts, weekly schedules, staffing requirements, weekly payroll forecasts, payroll computation, food requisitioning, and end-of-month inventory assistance.
Know beverage-related procedures and equipment and assist the cashier when needed.
Manage or support reconciliation and deposits, charge and house-charge procedures, check control, walkouts, meal-period changes, reports, and abstracts.
Follow company policies and procedures, know emergency procedures including CPR, and work to prevent accidents.
Enforce liquor-liability policies, including prohibitions on serving liquor to intoxicated guests or minors.
Perform other duties assigned or required by management.

Benefits

Relocation assistance for salaried managers relocating 50 or more miles away
Guest gym access
Six paid holidays
Weekly pay cycle
Complimentary cafeteria meals
Comprehensive healthcare coverage with medical, dental, and vision plan options
Paid time off
401(k) matching plan
Pre-tax Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)
Voluntary benefits including critical illness, hospital indemnity, accident coverage, life and AD&D insurance, legal services, identity theft protection, whole life insurance, telemedicine, and pet insurance
Employee Assistance Program (EAP)
Complimentary Bretton Woods season pass, with possible spouse/dependent passes or a courtesy pass based on status and applicable terms
25% off food and beverage, excluding alcohol
25% off retail
25% off spa services
Discounts on ski and golf rentals, canopy tours, and other activities