Food & Beverage Manager - Pool Operations

1100 West Investments LLC•Miami Beach, FL

About The Position

The Food & Beverage Manager oversees restaurant operations to provide a positive guest dining experience and maximize profitability. The position manages staff, service and quality standards, reservations, shift documentation, daily labor, and restaurant cleanliness and safety. It also supports sales growth, budget and cost control, accounting and People & Culture policy compliance, and Micros programming. The role works with culinary staff, hosts, other F&B managers, hotel departments, and guests. It includes leadership responsibilities such as staff training, performance feedback, recruitment support, employee relations, guest satisfaction, and complaint handling. Schedules may vary to reflect hotel business needs, and attendance at scheduled training sessions and meetings is required.

Requirements

High school diploma or equivalent.
At least 4 years of hospitality-industry experience, with an emphasis on food and beverages.
Strong working knowledge of the food and hospitality industry.
Exceptional customer service, leadership, problem-solving, and organizational skills.
Ability to multitask in a fast-paced environment.
Excellent verbal and written communication skills.
Ability to adhere to budgets and meet financial targets.
Ability to forecast food and beverage needs.
Proficiency in Micros POS and Microsoft Office Suites.
Ability to speak, read, write, and understand the primary language or languages used in the workplace.
Knowledge of complex mathematical calculations and computer accounting programs, including budgetary analysis.
Ability to accurately enter information into a moderately complex computer system.
Ability to handle internal and external customer interactions with patience, tact, and diplomacy and to resolve conflicts.
Ability to lead in a team environment with minimal direct supervision.
Thorough knowledge of applicable federal, state, and local employment, civil-rights, occupational-safety, wage-and-hour, and labor-relations laws.
Ability to obtain and/or maintain government-required licenses, certificates, or permits.
Ability to meet the stated physical demands, with or without reasonable accommodation.

Nice To Haves

Bachelor’s degree in Food & Beverage Management and/or Hospitality.

Responsibilities

Communicate operational details to the culinary team and other F&B managers to ensure details are maintained correctly.
Manage the Resy reservation system with host staff and ensure guest and shift reservations are accurate.
Assist host staff with greeting and seating guests during peak operating times.
Prepare daily shift documentation, including pre-shift reports, training topics, floor plans, and food, beverage, and sundries requisitions.
Manage labor on a daily basis.
Ensure staff meet established service standards; monitor, test, retrain, and reinforce staff service and food-quality skills.
Provide feedback and conduct performance reviews.
Monitor dining-room and work-area cleanliness; report safety, cleanliness, and malfunction issues and manage their resolution.
Plan and conduct department meetings and pre-shift meetings, support staff communication and training, and attend interdepartmental meetings.
Assist with marketing initiatives and the development of menu items and other sales-growth initiatives, taking market developments into account.
Help control budgeted and forecast revenue, payroll, and product costs.
Ensure compliance with current Accounting and People & Culture policies and report issues or grievances to the Director of Restaurants and/or People & Culture.
Assist in maintaining restaurant Micros programming.
Perform other duties as assigned by management.
Support recruitment and hiring, training and development, employee concerns, disciplinary actions, guest satisfaction monitoring, complaint handling, service standards, service efficiency, payroll, and labor-law compliance as required.