Food & Beverage Manager

Crescent Careers•Berkeley, CA

About The Position

The Food & Beverage Manager leads the food and beverage staff to ensure efficient department operations and achievement of business goals. The role is accountable for guest satisfaction, service standards, timely responses to guest needs, and courteous resolution of complaints. The manager works alongside staff to train and model appropriate guest service standards and fosters a collaborative, positive, and professional work environment. The manager is responsible for interviewing, developing, training, evaluating, coaching, motivating, and recognizing associates, as well as delivering discipline and corrective actions. The role analyzes quality issues, identifies training needs, implements improvements, maintains training records, and ensures required company, brand, and department training is completed. The position supports revenue and profitability goals by developing service programs, building client relationships, responding to sales and guest feedback, managing expenses and labor, following procurement guidelines, and maintaining company assets within budget. It also conducts routine inspections to maintain food, beverage, kitchen, and restaurant standards and helps ensure a clean and safe work environment in accordance with applicable procedures and regulations. The manager attends department and hotel meetings, communicates and plans with staff, manages their own workload, demonstrates clear written and verbal communication, and adheres to Restaurant/Hotel standard operating procedures.

Requirements

Clear written and verbal communication skills.
Ability to manage workload effectively.
Ability to lead, train, coach, motivate, and develop associates.
Ability to manage expenses, labor, procurement, and company assets within budget guidelines.
Ability to maintain food and beverage service and operational standards and follow applicable regulations.

Responsibilities

Lead food and beverage staff to operate the department efficiently and achieve business goals.
Ensure food and beverage service standards are met and guest needs are addressed promptly.
Resolve guest complaints courteously, using service recovery when applicable.
Work alongside staff to train and model appropriate guest service standards.
Interview and develop associates; evaluate performance and coach employees to meet standards.
Motivate the team by setting goals, providing ongoing feedback, and recognizing associates.
Deliver discipline and corrective actions.
Train associates, maintain training records, analyze quality issues, identify training needs, and implement improvements.
Ensure company, brand, department, and Restaurant/Hotel training requirements and policies are met.
Develop and implement service programs to achieve business revenue goals.
Build and maintain client relationships to encourage repeat business and customer referrals.
Use sales and guest feedback to develop and implement changes to food and beverage operations.
Manage expenses to maximize hotel profitability.
Manage labor through appropriate scheduling, monitoring, and adjustments based on business needs and the departmental budget.
Follow procurement guidelines and apply sound business judgment.
Manage and maintain company assets within budget guidelines.
Conduct routine inspections to maintain food, beverage, kitchen, and restaurant quality and standards.
Maintain a clean and safe work environment and follow procedures for guest and employee incidents.
Manage personal workload effectively and communicate clearly in writing and verbally.
Promote collaboration and a positive, professional work environment.
Attend daily, weekly, and/or monthly department or hotel meetings to support communication and planning.
Adhere to Restaurant/Hotel standard operating procedures.