Food & Beverage Manager

Kimpton Miralina Resort•Paradise Valley, AZ

25d

About The Position

The Food & Beverage Manager assists in coordinating, supervising, and directing all aspects of food and beverage outlet operations while maintaining profitability and high-quality products and service. The role promotes business, helps reduce employee turnover, maintains revenue and payroll budgets, and meets productivity targets while keeping quality high. The position is at the Kimpton Miralina Resort, an Arizona resort with 40 acres, 50,000 square feet of event space, five pools, a salon and day spa, and nearby championship golf.

Requirements

Must communicate effectively, verbally and in writing, with employees and guests at all levels in an attentive, friendly, courteous, and service-oriented manner.
Must listen effectively, understand concerns, and clarify concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Must handle guest and employee interactions in an attentive, friendly, courteous, and service-oriented manner.
Must maintain regular attendance as required by the hotel’s scheduling needs.
Must maintain high standards of personal appearance and grooming, including wearing a nametag.
Must comply with Highgate Hotel standards and regulations for safe and efficient operations.
Must be effective at handling problems, including anticipating, preventing, identifying, and solving them.
Must understand and evaluate complex information and data from various sources to meet objectives.
Must maintain confidentiality of information.

Responsibilities

Oversee all aspects of the outlet’s daily operation.
Supervise outlet personnel.
Respond to guest complaints in a timely manner.
Coordinate with other F&B managers and keep them informed of issues.
Keep the immediate supervisor informed of problems and matters requiring attention.
Assist in coordinating and monitoring Loss Prevention activities in the outlet.
Prepare and submit required reports on time, including Wage Progress, payroll, revenue, employee schedules, and quarterly action plans.
Monitor the quality of service in the F&B outlet.
Assist with menu planning and preparation.
Ensure compliance with local liquor laws and health and sanitation regulations.
Ensure compliance with SOPs and requisition procedures.
Remain visible on the floor and assist staff during each meal period.
Conduct staff performance reviews in accordance with Highgate Hotel standards.
Ensure employees are trained on SOPs and technical job tasks.
Participate in or conduct departmental and hotel training, including CARE and One to One.
Interview candidates for front-of-house F&B positions and follow hiring approval standards.
Complete tip reporting.
Understand, implement, and monitor applicable corporate promotions, including buffet and three-meal concept standards.
Ensure overall guest satisfaction.
Attend required hotel meetings and trainings.
Participate in Manager on Duty coverage as required.
Maintain regular attendance and high standards of personal appearance and grooming, including wearing a nametag.
Comply with hotel standards and regulations to support safe and efficient operations.
Promote productivity, identify problem areas, and assist with implementing solutions.
Anticipate, prevent, identify, and resolve problems.
Perform other duties as requested by management.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Short-term and long-term disability insurance
401(k) retirement plan with employer matching contributions
Paid holidays
Paid vacation
Paid sick leave in accordance with applicable law
Employee assistance program (EAP)
Educational opportunities and tuition reimbursement
Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law