Food & Beverage Manager

Royal Lahaina Resort • Lahaina, HI

25d • $75,000 - $80,000

About The Position

The Food & Beverage Manager assists in coordinating, supervising, and directing all aspects of food and beverage outlet operations while maintaining profitability, product quality, and high service standards. The role promotes business, supports employee retention, manages revenue and payroll budgets, and meets productivity targets without compromising quality. The manager also oversees outlet personnel and daily operations, supports guest satisfaction, ensures compliance with applicable laws and company standards, and completes operational reporting and staff development responsibilities.

Requirements

• Must be able to communicate effectively, verbally and in writing, with employees and guests at all levels in an attentive, friendly, courteous, and service-oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Must be able to handle problems effectively, including anticipating, preventing, identifying, and solving them.
• Must be able to understand and evaluate complex information and data from various sources to meet appropriate objectives.
• Must be able to maintain confidentiality of information.
• Must maintain regular attendance in compliance with Highgate Hotel standards and scheduling requirements.

Responsibilities

• Oversee all aspects of the daily operation of the outlet.
• Supervise outlet personnel and respond to guest complaints in a timely manner.
• Coordinate with other F&B managers and keep the immediate supervisor informed of issues requiring attention.
• Assist in coordinating and monitoring all phases of Loss Prevention in the outlet.
• Prepare and submit required reports on time, including Wage Progress, payroll, revenue, employee schedules, and quarterly action plans.
• Monitor the quality of service in the F&B outlet.
• Assist with menu planning and preparation.
• Ensure compliance with local liquor laws, health and sanitation regulations, outlet SOPs, and requisition procedures.
• Be visible on the floor and assist staff during each meal period.
• Conduct staff performance reviews in accordance with Highgate Hotel standards.
• Train employees on SOPs and technical job tasks, and participate in or conduct departmental and hotel training.
• Interview candidates for front-of-house F&B positions and follow hiring-approval standards.
• Complete tip reporting.
• Understand, implement, and monitor applicable corporate outlet promotions, including buffet and three-meal concept standards.
• Ensure overall guest satisfaction.
• Attend required hotel meetings and training, participate in M.O.D. coverage as required, and maintain attendance in accordance with hotel standards and scheduling needs.
• Maintain high standards of personal appearance and grooming, including wearing nametags, and comply with Highgate Hotel standards and regulations.
• Maximize productivity, identify problem areas, and assist in implementing solutions.
• Anticipate, prevent, identify, and resolve problems; evaluate complex information from various sources; and maintain confidentiality.
• Perform other duties as requested by management.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave in accordance with applicable law
• Employee assistance program (EAP)
• Educational opportunities and tuition reimbursement
• Paid jury duty, personal, medical, and military leave in accordance with applicable law

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed