Food & Beverage Manager at Dawn Manor

Pyramid Global Hospitality•Wisconsin Dells, WI

10d

About The Position

The Food & Beverage Manager oversees daily front-of-house operations at Dawn Manor, Dellshire Resort’s off-site restaurant. The role is responsible for exceptional guest service, efficient operations, a positive team environment, and consistent hospitality standards. The manager leads service operations, develops team members, supports revenue goals, and promotes accountability, teamwork, and professional growth while delivering a memorable dining experience aligned with the resort’s commitment to quality and guest satisfaction. Dellshire Resort is an independent, four-star, medieval-inspired destination resort in Wisconsin Dells, Wisconsin, scheduled to open in Spring 2026. The property is part of Pyramid Global Hospitality, a hospitality management company with more than 200 hotels and resorts and over 18,000 associates. This position is part of a pre-opening environment and may support special events, promotions, and high-volume service periods.

Requirements

3–5 years of restaurant leadership experience in a hospitality or resort environment.
Strong leadership, team-development, and guest-service skills.
Experience managing high-volume dining environments.
Knowledge of POS systems and restaurant operational reporting.
Strong communication, problem-solving, and organizational abilities.
Proven ability to mentor, develop, and retain high-performing teams.
Hands-on leadership style and willingness to work alongside team members during service periods.
Flexible availability, including evenings, weekends, and holidays.
Team (basic): Ability to create and join meetings, send and receive messages, and use basic interface features.
Outlook (intermediate): Ability to manage calendars, create and send emails, manage contacts, and use basic interface features.
Word/Excel (intermediate): Ability to create and edit documents, format text, and use basic formulas.
SharePoint/OneDrive (basic): General understanding of these applications for file sharing.

Responsibilities

Lead daily restaurant operations, including service, staffing, and guest experience.
Supervise front-of-house team members, including servers, bartenders, hosts, and support staff.
Create and manage team schedules based on business levels and operational needs.
Ensure service standards, cleanliness, and hospitality expectations are consistently met.
Respond promptly and professionally to guest concerns and feedback.
Train, coach, mentor, and develop team members, supporting professional growth and career development.
Foster a positive, collaborative, and team-oriented work environment that supports engagement, retention, and service excellence.
Identify and develop future department leaders through ongoing coaching, training, and accountability.
Monitor labor costs and assist with departmental budgets.
Work with the culinary team to coordinate front- and back-of-house operations.
Maintain compliance with company policies, alcohol service regulations, and health standards.
Assist with inventory, ordering, and cost-control initiatives.
Support special events, promotions, and high-volume service periods.
Participate actively in restaurant operations when needed, including serving guests, bartending, running food, and clearing tables.
Promote a positive and professional culture; discourage gossip and address concerns directly and professionally.
Treat team members fairly and consistently, maintain appropriate boundaries, and avoid favoritism.
Support company decisions and present a united leadership front.
Hold team members accountable while coaching and developing them.
Partner with leadership and HR on employee relations matters.
Demonstrate integrity, discretion, sound judgment, and confidentiality.
Remain solution-oriented and focused on the operation, guest experience, and team.
Build trust through open communication, professional conduct, and fair leadership; remain approachable, visible, and engaged.
Recognize accomplishments, provide constructive feedback, and create development opportunities.