Kennywood - Food & Beverage Lead - East

Splish Splash Water Park • West Mifflin, PA

8d • Onsite

About The Position

Kennywood is seeking a Food & Beverage (F&B) Lead to assist with the management of operations for one or more food and beverage locations. This role involves overseeing F&B team members, ensuring food safety and sanitation, providing guest service, managing food preparation, monitoring financial transactions, and maintaining quality controls. The F&B Lead will also support daily supervision, scheduling, timekeeping, reporting, and training for assigned F&B team members to ensure smooth and safe daily operations.

Requirements

• Must be at least 16 years of age to comply with Pennsylvania Child Labor Laws.
• Ability to work flexible schedule, including evenings, weekends, and holidays.
• Must have reliable transportation to and from your scheduled shift.
• Ability to comply with all uniform policies.
• Must possess safety-oriented mindset and understand the importance of complying with all state, and local food preparation and serving regulations.
• Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner.
• Must be able to speak with guests directly when other F&B leadership is not present.
• Ability to handle high-pressure situations, meet the demands of constant deadlines and coordinate multiple priorities in a dynamic environment.
• Must possess strong written and verbal communication skills.
• Must possess strong attention to detail and problem-solving abilities.
• Ability to stand, walk, and remain on feet for majority of the workday.
• Ability to occasionally stoop, twist, kneel, bend, squat, or reach above shoulders.
• Ability to withstand heat and humidity from the food preparation equipment.
• Ability to carry, push, pull, lift, and hold objects weighing 30 pounds or more.

Nice To Haves

• Previous supervisory experience a plus.
• Previous amusement park, theme park, or waterpark experience a plus.
• Spanish or other bilingual language skills are a plus.
• Previous experience with Point of Sale (POS) technology and PCI compliance a plus.

Responsibilities

• Assist with the daily supervision of the F&B team and any other assigned departments.
• Lead by example, attitude, and as a representation of Kennywood’s core values.
• Act as an approachable mentor and coach to all assigned team members.
• Become knowledgeable of performing the essential duties of all assigned F&B positions and backfill these positions when needed.
• Participate in new-hire orientation and training activities for all assigned employees.
• Ensure that all required meal and other breaks are being given in accordance with Pennsylvania law.
• Assist with team scheduling and timekeeping activities.
• Perform opening and closing procedures of assigned unit(s) including food preparation and cleanup.
• Practice, teach, and enforce proper food safety guidelines adhering to company policy and state/local Health Department requirements.
• Maintain all alcohol safety practices when applicable.
• Supervise preparation of all food items in accordance with recipes, standards, costs, as defined by company policy and state/local standards.
• Maintain compliance with company and industry best practices, policies, and procedures to create a safe environment for colleagues and guests.
• Handle and resolve escalated guest concerns and criticisms with a positive attitude to deescalate.
• Oversee quality controls and production of food items.
• Manage inventory, focusing on portion and waste controls.
• Check walk-ins, reach-ins, and dry storage for proper food storage, stock rotation, and temperature logs.
• Interface with warehouse on product and supply needs.
• Interface with maintenance on all equipment or physical plant needs.
• All other duties assigned by leadership.

Benefits

• Flexible schedule
• Ability to cross-train and learn unique skills across various departments
• Free admission to Kennywood and all Palace Entertainment parks on your days off
• Invitations to exclusive company-sponsored employee events throughout the season

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed