Food & Beverage Host
About The Position
Consistently demonstrates superior customer service skills to external and internal guests by displaying Spotlight on Success behaviors. Maintains an upbeat, positive attitude, friendly and helpful demeanor, positive energy, and enthusiasm from one interaction to the next. Utilizes smiles and frequent eye contact and a friendly tone of voice to project warmth and friendliness. Creates an atmosphere of luck and celebrates customer wins. Is ready to serve and well-informed of daily facility hours of operation, promotional programs, and any other relevant valuable guest information; builds relationships by greeting guests with a warm, friendly verbal greeting. Anticipates the needs of the guest and provides fast, flawless service. Executes all service programs to assure prioritization of service to very best guests. Checks for satisfaction and properly uses the Service Recovery process to resolve problems when they exist. Promotes Total Rewards programs and Total Rewards registration and membership. Provides a warm farewell and thanks guests for visiting. Promotes Harrah’s and always projects Harrah’s in a positive light to guests.
Requirements
- Superior customer service skills
- Upbeat, positive attitude
- Friendly and helpful demeanor
- Positive energy and enthusiasm
- Ability to use smiles, frequent eye contact, and a friendly tone of voice
- Ability to create an atmosphere of luck and celebrate customer wins
- Readiness to serve
- Knowledge of daily facility hours of operation, promotional programs, and other relevant guest information
- Ability to build relationships
- Ability to greet guests with a warm, friendly verbal greeting
- Ability to anticipate guest needs
- Ability to provide fast, flawless service
- Ability to execute service programs
- Ability to check for satisfaction
- Ability to use the Service Recovery process
- Ability to promote Total Rewards programs and membership
- Ability to provide a warm farewell
- Ability to promote Harrah’s positively
Responsibilities
- Demonstrate superior customer service skills.
- Maintain an upbeat, positive attitude, friendly and helpful demeanor, positive energy, and enthusiasm.
- Utilize smiles, frequent eye contact, and a friendly tone of voice to project warmth and friendliness.
- Create an atmosphere of luck and celebrate customer wins.
- Be ready to serve and well-informed of daily facility hours of operation, promotional programs, and other relevant guest information.
- Build relationships by greeting guests with a warm, friendly verbal greeting.
- Anticipate guest needs and provide fast, flawless service.
- Execute all service programs to assure prioritization of service to best guests.
- Check for guest satisfaction and properly use the Service Recovery process to resolve problems.
- Promote Total Rewards programs and Total Rewards registration and membership.
- Provide a warm farewell and thank guests for visiting.
- Promote Harrah’s and project Harrah’s in a positive light to guests.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
