Host/Hostess (Food & Beverage)
About The Position
The Host/Hostess (AM) is responsible for greeting and seating guests in a professional and welcoming manner while ensuring smooth dining room flow and exceptional guest service. This role manages reservations, answers telephone inquiries, and operates the ResPak system accurately and efficiently. The Host/Hostess maintains knowledge of menus, wine lists, and resort information to assist guests and support a seamless dining experience. Success in this role is demonstrated through strong communication, attention to detail, and the ability to create a positive first impression for every guest. The position also supports overall restaurant operations by maintaining organized seating plans and assisting with In-Room Dining as needed.
Requirements
- Regular and reliable attendance is an essential function of this role.
- Strong communication skills.
- Attention to detail.
- Ability to create a positive first impression for every guest.
- Ability to operate reservation systems (ResPak) efficiently.
- Ability to maintain knowledge of basic menu items and wine lists.
- Ability to maintain knowledge of resort layout.
Nice To Haves
- Experience in a luxury hospitality environment.
- Experience with the ResPak system.
Responsibilities
- Greets and seats guests in the dining room in a professional, welcoming, and courteous manner.
- Answers telephone calls promptly and professionally while taking and managing reservations accurately.
- Maintains knowledge of basic menu items and wine lists to assist and inform guests as needed.
- Operates reservation systems (ResPak) efficiently to manage seating and reservations.
- Occasionally supports In-Room Dining by accurately taking guest orders in a timely manner.
- Prepares and organizes the host stand, including necessary equipment and materials for service.
- Creates and manages floor plans to ensure efficient seating and smooth service flow.
- Completes all opening and closing side work duties as assigned.
- Maintains cleanliness and organization of the host area and workstation at all times.
- Reads and follows all departmental memos and updates to ensure accurate communication.
- Communicates clearly and professionally with guests and team members at all times.
- Works collaboratively with team members to support efficient restaurant operations.
- Reports to the Restaurant Manager at the end of each shift as required.
- Upholds resort standards by acting as an ambassador of Enchantment and representing the property positively at all times.
- Fosters teamwork by assisting co-workers and supporting other departments to ensure guest satisfaction.
- Maintains knowledge of resort layout to assist guests effectively.
- Performs additional duties and special projects as assigned.
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- Health Savings Account (HSA)
- Fitness and wellness programs
- Disability insurance
- Basic life insurance
- Voluntary life insurance
- Employee Assistance Program (EAP)
- Hearing discount program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
