Food & Beverage Team Lead

MSG Entertainment Holdings•New York City, NY

3d•Onsite

About The Position

Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences while forging deep connections with diverse and passionate audiences. The Company’s portfolio includes a world-renowned venues – New York’s Madison Square Garden, Infosys Theater at Madison Square Garden, Radio City Music Hall, and Beacon Theatre; and The Chicago Theatre – that showcase a broad array of sporting events, concerts, family shows, and special events for millions of guests annually. In addition, the Company features the original production, the Christmas Spectacular Starring the Radio City Rockettes, which has been a holiday tradition for more than 90 years. The Team Lead Food and Beverage is responsible for managing the overall operation of the designated stand and supervising employees during events.

Requirements

At least 2-3 years of supervisory or lead experience in food service.
New York City Food Protection Certificate.
Previous experience in training, food and beverage sanitation requirements, equipment operation and liquor laws.
Experience resolving inventory discrepancies.
Exceptional interpersonal skills and be people oriented.
Commitment to providing a high-quality service experience for guests from team and themselves.
Ability to multi-task and prioritize in a deadline-oriented environment.
Exceptional attention to detail and strong follow-up skills necessary.
Ability to present an uplifting personality while maintaining a high degree of confidentiality and business ethics.
Demonstrates integrity, tact, diplomacy and a commitment to company values, and principles while ensuring the upmost consistency.
Skilled at working collaboratively and in a team environment.
Strong interpersonal skills.

Nice To Haves

Food operations/service preferred in accordance with NYC Board of Health regulations.

Responsibilities

Inspects locations and submits reports regarding cleanliness conditions, food quality, inventory and incidents.
Opens and closes concession stands and supervises employees throughout the length of the event.
Manages the overall operation of the designated stand in accordance with company policies/procedures.
Conducts monthly audits, daily inventory and trains and motivates staff.
Assures that each guest’s order is prepared and delivered on time and in acceptable quality and quantity.
Provides necessary staff development and training in NYC Board of Health and company standards to ensure a high-quality product is maintained.
Responds to oral feedback from guests on food quality and service.
Ensures that preparation areas are maintained in a clean and sanitary manner and in accordance with NYC Board of Health standards.
Participates in meetings as deemed necessary.
Ensures all safety rules and regulations are followed.
Provide exceptional experiences for our guests, partners, and team members, including by adhering to our appearance and presentation guidelines while on-site.