Warren Street Bar Food & Beverage Floor Manager

Crosby Hotel•New York, NY

4d•Onsite

About The Position

The Food & Beverage Floor Manager oversees daily operations and service standards across the Food & Beverage department’s outlets, including the restaurant, room service, and hotel amenity spaces. The role also supports banquet and special event operations. Reporting directly to the Food & Beverage Manager, the manager delivers exceptional guest experiences, leads and motivates the service team, drives financial performance, and upholds hospitality and service standards. Schedules may vary based on business needs and may include evenings, weekends, holidays, and special events.

Requirements

At least 2 years of Food & Beverage management experience in a luxury hotel or fine dining restaurant at 2-star level or higher; New York City experience preferred.
Strong leadership, communication, and organizational skills.
Proficiency in Microsoft Office, including spreadsheet creation.
Experience with POS systems such as Micros or Aloha.
NYC Food Handler’s License, or ability to obtain one.

Nice To Haves

Banquet and private event experience.
TIPS certification.

Responsibilities

Ensure guest needs are met and exceeded whenever possible.
Maintain an active, visible presence on the floor to lead and support the service team.
Handle guest complaints according to company standards and report them appropriately to the Food & Beverage Manager and/or Duty Manager.
Model excellent guest engagement, hospitality, and professional presentation.
Use guest history to personalize service and ensure the team is aware of VIP guests and their requirements.
Build and maintain guest relationships; collect and document feedback and ensure follow-through on future visits.
Evaluate and improve service standards and operational procedures.
Support captains and kitchen teams with event execution during high-volume periods.
Ensure events are delivered on time and in accordance with brand standards, safety requirements, and service and quality standards.
Lead on the floor during events to maintain service flow, guest satisfaction, and operational efficiency.
Assist with recruiting and retaining high-caliber team members.
Conduct pre-service meetings, provide one-on-one coaching, and conduct performance appraisals for assigned team members.
Identify training needs and coordinate development solutions.
Maintain service standards and order-of-service guidelines, discipline, accountability, and professionalism.
Ensure appropriate staffing levels for restaurant and event operations and maintain team knowledge of products, menus, and events.
Support and maintain incentive programs and foster a positive, motivating, professional work environment.
Prepare and oversee weekly payroll.
Prepare monthly department summaries covering sales performance, staffing, training initiatives, and operational improvements.
Drive revenue goals and manage labor and operational costs.
Assist with monthly inventory and stock take and address discrepancies.
Ensure accurate daily reports, opening and closing paperwork, and health department checklists.
Oversee proper cash handling and compliance with company policies and local and state regulations.

Benefits

Competitive salary.
Generous paid time off, including NY sick and safe leave, paid vacation days, and personal days.
Medical, dental, and vision benefits and life insurance.
New York Secure Choice support for most team members.
Complimentary meals on shift.
Free uniform dry-cleaning service.
Commuter transit benefits available from Day 1.
Ongoing training and professional development, including an annual education reimbursement program of up to $3,000.
Social events throughout the year, including holiday parties and team member appreciation events.
Discounts at Design Hotels, staff sales, spa discounts, and product perks.
Departmental and company-wide incentive programs.