HCVR Food & Beverage Cashier, EDR (Part Time; Third Shift)

Harrah's Valley River Casino & Hotel•Murphy, NC

20d•Onsite

About The Position

The Food & Beverage Cashier provides warm, attentive guest service while accurately processing payments and supporting front-of-house operations in the assigned outlet. The role may include greeting and seating guests, responding to inquiries, maintaining a clean and organized work area, and handling transactions according to departmental and company standards. The cashier contributes to a positive atmosphere while following applicable regulatory, departmental, and company policies and promoting Caesars Entertainment’s service culture. When assigned to the Employee Dining Room (EDR), the cashier may also assist behind the serving line, support basic food preparation, and ensure prepared foods and leftovers are cooked, stored, and handled in accordance with temperature, sanitation, food-safety, and quality standards. When assigned to Room Service, the cashier manages the cash-register bankroll; processes payments and room charges; maintains accurate logs and charge records; applies menu knowledge to take orders accurately; and processes guest requests promptly, including VIP comp orders. Duties also include verifying guest information, dispatching and tracking deliveries, coordinating tray pick-ups, and assisting with routine inspections and inventories of room-service equipment and supplies. The position requires adherence to procedures and safety requirements, responsible use of resources, accurate documentation, and effective teamwork. The role may involve working in varying noise, temperature, lighting, crowd, and air-quality conditions, including secondhand smoke, and requires flexibility to work evenings, weekends, and holidays.

Requirements

Must be at least 21 years of age.
RASP certification is required and can be completed within 30 days of hire.
Strong guest-service, communication, decision-making, and teamwork skills.
Ability to multitask, prioritize, work closely with others, adapt, learn, and respond to direction.
Professional appearance and high personal-hygiene standards.
Proficiency with Microsoft applications, including Excel.
Strong attention to detail and work ethic, with a desire for continued growth.
Ability to remain mobile throughout the casino, stand for extended periods, perform frequent physical movements, lift up to 25 pounds, and respond to visual and auditory cues.
Ability to work effectively in fast-paced, high-pressure environments, communicate clearly in English, and follow instructions accurately.
Flexibility to work evenings, weekends, and holidays.

Nice To Haves

High school diploma or GED preferred.
Six months of food-service experience preferred.

Responsibilities

Demonstrate the organization’s mission, values, ethics, and service culture in daily interactions.
Follow established procedures, standards, work practices, task assignments, and workflow priorities.
Identify basic issues or inefficiencies and communicate them to supervisors.
Perform daily tasks accurately and efficiently while meeting service, quality, and productivity expectations.
Follow policies, safety guidelines, and regulatory requirements, and report concerns promptly.
Minimize waste, follow inventory procedures, and maintain proper documentation.
Provide friendly, professional, and responsive service to guests, Team Members, and internal partners; escalate concerns when needed.
Help maintain a clean, organized, and welcoming environment.
Contribute to a positive, respectful, and collaborative work environment, and participate in training and skill-building activities.
Accurately process payments and support front-of-house operations in the assigned outlet.
Greet and seat guests as needed and assist with guest inquiries.
When assigned to EDR, assist behind the serving line and with basic food preparation; ensure proper cooking methods, temperatures, sanitation, and storage of prepared items and leftovers.
When assigned to Room Service, manage the cash-register bankroll; process payments, room charges, and VIP comp orders; and maintain accurate logs and charge records.
For Room Service, use menu knowledge to take orders accurately, verify guest information, dispatch and track deliveries, coordinate tray pick-ups, and assist with inspections and inventories of equipment and supplies.