Food & Beverage Attendant, Aces - Full & Part Time

San Manuel Casinos • Highland, CA

1d • Onsite

About The Position

Under the direction of the Supervisor, Food & Beverage, the Food & Beverage Attendant provides an exceptional guest experience and helps ensure efficient service at the assigned venue. The role supports guests, the front-of-house team, and the culinary team by greeting guests, coordinating seating, preparing and serving food and beverages, maintaining cleanliness, and keeping work areas stocked. Attendants are expected to present themselves professionally and maintain an approachable, accommodating demeanor while delivering a consistent experience aligned with the Enterprise’s goals and priorities.

The position is based primarily in a climate-controlled Casino & Resort setting. Work may require evening, weekend, and holiday shifts, as well as travel to meetings, trade shows, conferences, promotional events, and San Manuel properties. The role requires working in a fast-paced, high-demand environment and may involve exposure to fumes or airborne particles, including secondhand smoke. Physical requirements include moving objects weighing up to 40 pounds occasionally, standing and walking for extended periods, and performing activities such as balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, and repetitive motions. The role also involves operating a computer and office productivity equipment.

Requirements

• High school diploma or GED required; related, relevant, or direct experience may be considered in lieu of the stated minimum educational requirements.
• Must be able to read, write, and communicate in English.
• Must be able to perform simple mathematical operations, including addition, subtraction, multiplication, and division.
• Must manage cash transactions accurately and securely.
• Must provide friendly, efficient service to guests and team members, address their needs, and resolve issues.
• Must communicate clearly and effectively with guests and team members.
• Must remain calm and efficient under pressure during busy periods.
• Must obtain and maintain a current Food Handler’s Card.
• Must obtain and maintain Training for Intervention Procedures (TIPS) Certification upon employment.
• May be required, at the discretion of the San Manuel Tribal Gaming Commission, to obtain and maintain a gaming license.
• Must be able to meet the stated physical demands, including occasionally moving objects weighing up to 40 pounds and sustaining efficiency throughout a work shift.

Nice To Haves

• At least three months of high-volume restaurant experience and/or training preferred.
• At least three months of cash-handling experience preferred.

Responsibilities

• Create a memorable guest experience by providing exceptional, enthusiastic, and engaging service; greet guests, escort them to tables, and provide menus where applicable.
• Process sales transactions accurately, ensure guests pay for food and beverages and receive correct change, and follow departmental cash-handling and tip policies.
• Serve and prepare meals according to department standards, prepare beverages, expedite food orders, and deliver food and necessary condiments to guests.
• Maintain cleanliness, sanitation, and organization of workstations and dining rooms; clear and wipe tables, remove food trays, inspect tables, chairs, and floors, and sweep or mop as needed.
• Keep assigned areas stocked, including condiments, plastic ware, coffee, and ice bins.
• Coordinate dining-room seating and activities to provide fast, courteous service, and maintain knowledge of daily specials.
• Serve guests at the food line, plate and garnish food, and support cooks at action stations.
• Pass service standards, food, liquor, wine, beer, alcohol-awareness, and point-of-sale tests with scores of at least 90% before working a solo shift; continue to pass periodic quizzes and tests at the same level as required.
• Perform other duties as assigned to support efficient department operations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED