Food & Beverage Attendant, Aces - Full & Part Time

San Manuel Band of Mission Indians • Highland, CA

3d • Onsite

About The Position

Under the direction of the Supervisor, Food & Beverage, the Food & Beverage Attendant provides an exceptional guest experience and ensures an efficient flow of service at the assigned venue. The role supports guests, the front-of-house team, and the culinary team by greeting guests, coordinating seating, and maintaining clean and organized assigned areas. The attendant is expected to present themselves professionally and be approachable and accommodating to guests and team members, delivering a consistent Best in Class experience aligned with Enterprise goals and priorities.

The position serves and prepares meals and beverages according to department standards, supports food service stations, accurately processes sales and cash transactions, and maintains dining-room cleanliness and stock. Employees must pass required service, food and beverage knowledge, alcohol-awareness, and point-of-sale tests with scores of at least 90% before working a solo shift and continue to meet those standards on periodic tests. The primary work environment is a climate-controlled casino and resort setting. Evening, weekend, and holiday shifts may be required.

Requirements

• High school diploma or GED required; related, relevant, and/or direct experience may be considered in lieu of the stated minimum educational requirements.
• Able to read, write, and communicate in English.
• Able to perform simple mathematical operations, including addition, subtraction, multiplication, and division.
• Able to manage cash transactions accurately and securely.
• Able to provide friendly and efficient service, address guest and team-member needs, and resolve issues.
• Able to communicate clearly and effectively with guests and team members.
• Able to remain calm and efficient under pressure during busy periods.
• Must obtain and maintain a current Food Handler’s Card.
• Must obtain and maintain Training for Intervention Procedures (TIPS) Certification upon employment.
• Must be able to work in a fast-paced, high-demand environment.
• May be required to work evening, weekend, and holiday shifts.
• Able to lift, carry, push, pull, or otherwise move objects, including up to 40 pounds occasionally.
• Able to perform the physical activities relevant to the job, including balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, and repetitive motions.
• Must have sufficient hearing, speech, visual acuity, mobility, and endurance for the stated job activities and work environment.

Nice To Haves

• At least three months of high-volume restaurant experience and/or training preferred.
• At least three months of cash-handling experience preferred.
• At the discretion of the San Manuel Tribal Gaming Commission, may be required to obtain and maintain a gaming license.

Responsibilities

• Provide exceptional, memorable service to patrons; greet guests promptly, make eye contact, escort them to tables, and provide menus when applicable.
• Process sales transactions accurately, ensure guests pay for food and beverages and receive correct change, and follow cash-handling and tip procedures.
• Prepare and serve meals and beverages according to department standards; expedite food orders, deliver food and condiments, and support cooks at action stations.
• Keep workstations and dining rooms clean, sanitized, and organized; clear and wipe tables, remove food trays, inspect tables, chairs, and floors, and sweep or mop as needed.
• Keep service areas stocked, including condiments, plastic ware, coffee, and ice bins.
• Coordinate dining-room seating and activities to provide fast and courteous service, and maintain knowledge of daily specials.
• Serve guests at the food line, plate and garnish food, and support cooks in action stations.
• Pass service standards, food, liquor, wine, beer, alcohol-awareness, and point-of-sale tests with scores of 90% or better before working solo, and pass periodic tests as required.
• Perform other duties as assigned to support efficient department operations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED