Food & Beverage Assistant Manager

Hollywood Casino at The Meadows • South Strabane Township, PA

2d

About The Position

The Food & Beverage Assistant Manager supervises the designated Food & Beverage outlet and manages its daily operations during an assigned shift. The role supports operational goals and monitors performance and profit objectives, while helping ensure efficient scheduling, controlled labor costs, adequate staffing, and guest satisfaction.

The Assistant Manager supports department budgeting, cost control, inventory, food-service procedures, menu quality, and administrative duties. The role promotes excellent customer service, assists with regulatory compliance and enforcement of applicable gaming laws, and maintains confidentiality in departmental and company matters.

Requirements

• Associate degree (A.A.) in a related field, two years of Food & Beverage experience, or an equivalent combination of education and experience.
• At least two years of previous supervisory experience.
• Excellent written and verbal communication skills; fluency and literacy in English.
• Ability to maintain confidentiality and professionalism.
• Ability to interact with guests, staff, and colleagues and resolve problems and conflicts diplomatically and tactfully.
• Ability to write reports and business correspondence.
• Ability to perform arithmetic using whole numbers, fractions, and decimals; compute rates, ratios, and percentages; and draw and interpret bar graphs.
• Ability to collaborate and communicate effectively with team members at all levels of the organization.
• Proficiency in Microsoft Office applications, including Excel, Word, and Outlook.
• Ability to present information effectively and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to maintain high energy and take a proactive, strategic approach to issues.
• Ability to work all shifts, including nights, weekends, and holidays, as business needs dictate.

Responsibilities

• Supervise the designated Food & Beverage outlet and manage its daily operations during an assigned shift.
• Support and manage operational goals and monitor performance and profit objectives.
• Create effective schedules that control labor costs, meet staffing objectives, and support guest satisfaction.
• Assist with the department budget by providing recommendations, ensuring compliance with budget initiatives, and reporting concerns to the manager.
• Promote superior customer service, ensure team members follow service standards, address issues, and work toward department customer service goals.
• Maintain knowledge of and enforce gaming laws and regulations applicable to the Food & Beverage department.
• Assist with maintaining and developing food-service procedures and inspect menu items for customer satisfaction.
• Assist the Food & Beverage Outlet Manager in ensuring efficient, sanitary, and pleasant service for guests.
• Help maintain cost-control methods and procedures by monitoring pars and inventory.
• Assist the Food & Beverage Manager with assigned administrative duties.
• Ensure regulatory compliance within the area of authority and report potential issues to management.
• Maintain strict confidentiality in departmental and company matters.

Benefits

• Wellness programs supporting financial, physical, and mental well-being.
• Day-one medical coverage may be available depending on position.
• 401(k) matching may be available depending on position.
• Annual performance bonus may be available depending on position.
• Paid time off earned according to local policy and increasing with length of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree