Food & Beverage Assistant Manager-Full Time-Harrah's Gulf Coast

Caesars Entertainment•Biloxi, MS

17d

About The Position

The multi-outlet Food & Beverage Assistant Manager is responsible for front-of-house food and beverage and casino beverage operations. The role coaches and develops food and beverage supervisors, participates in staff meetings, and ensures service quality and guest satisfaction. The Assistant Manager is expected to demonstrate a team- and sales-oriented mindset focused on improving guest service. The position assists the Food & Beverage Operations Manager with managing restaurant assets and operations, including staffing, budgets, supplies, inventory, scheduling, hiring, training, guest relations, and service standards. It also supports menu development, health and safety compliance, banquet execution, and sales.

Requirements

High school diploma or equivalent required.
Strong technical background and strong supervisory, leadership, and communication skills.
Ability to perform each essential duty satisfactorily, with reasonable accommodations available for individuals with disabilities.
Ability to stand, stoop, bend, and lie on the back to work inside slot machine cabinets for extended periods.
Ability to push and lift up to 100 pounds.
Ability to see small objects in poorly lit areas.
Coordination and manual dexterity to work with power saws and similar equipment.
Ability to maneuver continuously around the casino and hotel as needed.
Ability to respond calmly and make rational decisions when handling guest demands in a fast-paced environment.
Ability to speak, read, write, and understand English.
Ability to tolerate areas with secondary smoke, high noise levels, bright lights, and dust.
Availability to work additional hours on short notice when requested to accommodate staffing emergencies, absences, business fluctuations, special projects, or training programs.
Ability to work any hours, including traditional hours, early mornings, late evenings, weekends, and holidays.

Nice To Haves

College degree preferred.
Three to five years of related job experience preferred.

Responsibilities

Provide insight and recommendations on product-knowledge and skills standards for staff, consistent with departmental goals and mission.
Ensure schedules are completed and posted on time.
Assist the Food & Beverage Operations Manager in managing restaurant human, financial, and physical assets for maximum return on investment.
Participate in hiring front-of-house staff and support interviewing and selection of back-of-house positions as needed.
Manage guest relations to achieve high guest satisfaction.
Participate in departmental budget responsibilities, including staffing and supplies.
Manage labor to prevent overtime and support productivity.
Set par levels for service-related supplies, take weekly inventory, and maintain balanced stock levels.
Complete employee evaluations and performance appraisals using information collected throughout the year.
Complete internal transfer ratings for employees seeking positions in other departments.
Check on service staff and verify opening, closing, and running duties are completed to standards.
Verify cash drops and cashier drawers.
Visit tables to build guest relationships and encourage repeat business.
Ensure training schedules are completed correctly and on time.
Maintain the progressive disciplinary system in accordance with Caesars Entertainment policies; coach and counsel employees and serve as coach for assigned special areas.
Assist with menu development, health and safety compliance, banquet execution, and sales support.
Attend required meetings, training sessions, and special functions, and implement new programs and training methods.