Food & Beverage Assistant Manager-Full Time-Harrah's Gulf Coast

Caesars Entertainment•Biloxi, MS

16d

About The Position

The multi-outlet Food & Beverage Assistant Manager oversees front-of-house food and beverage and casino beverage operations. The role coaches and develops food and beverage supervisors, participates in staff meetings, and works to ensure service quality and guest satisfaction. It calls for a team-oriented, sales-minded approach focused on improving guest service. The assistant manager helps the Food & Beverage Operations Manager manage restaurant personnel, financial, and physical assets; supports hiring and selection; manages guest relations; and contributes to budget and labor oversight. The role also oversees scheduling, service-supply inventory and par levels, employee evaluations and transfer ratings, service-staff duties, cash procedures, and training. Additional duties include coaching and counseling, supporting menu development, maintaining health and safety standards, assisting with banquet execution and sales, and attending required meetings and training. The position requires the ability to work in a fast-paced casino/hotel environment, respond calmly to guest demands, work varying hours including weekends and holidays, and work additional hours on short notice when needed.

Requirements

High school diploma or equivalent required.
Three to five years of related job experience preferred.
Strong technical background and strong supervisory, leadership, and communication skills.
Ability to perform the essential duties satisfactorily; reasonable accommodations may be made for individuals with disabilities.
Ability to respond calmly and make rational decisions when handling guest demands in a fast-paced environment.
Ability to speak, read, write, and understand English.
Ability to work additional hours on short notice when requested to address staffing emergencies, absences, business fluctuations, projects, or training.
Ability to work varying hours, including traditional hours, early mornings, late evenings, weekends, and holidays.

Nice To Haves

College degree preferred.

Responsibilities

Provide insight and recommendations on product-knowledge and job-skill standards for staff in keeping with the department’s mission and goals.
Ensure schedules are completed and posted on time.
Assist the Food & Beverage Operations Manager in managing restaurant human, financial, and physical assets to maximize return on investment.
Participate in hiring front-of-house staff and support interviewing and selection for back-of-house positions as needed.
Manage guest relations to achieve high guest satisfaction.
Contribute to fiscal responsibility for department budgets, including staffing and supplies.
Manage labor to prevent overtime and support productivity.
Set par levels for service supplies, take weekly inventory, and maintain balanced par levels.
Complete employee evaluations and performance appraisals using information collected throughout the year.
Complete internal transfer ratings and respond to transfer-rating questions using relevant employee data.
Check on service staff and verify opening, closing, and running duties meet standards.
Verify cash drops and cashier drawers.
Visit tables to build guest relationships and encourage repeat business.
Ensure training schedules are completed correctly and on time.
Maintain a progressive disciplinary system in accordance with Caesars Entertainment policies; coach and counsel employees.
Serve as coach for a designated special area of each venue.
Assist with menu development, health and safety compliance, banquet execution, and sales support.
Attend required meetings, training sessions, and special functions, and implement new programs and training methods.