Food & Beverage Assistant Manager

Catawba Two Kings Casino • Kings Mountain, NC

1d • Onsite

About The Position

The Food & Beverage Assistant Manager coordinates, supervises, and directs the operation of an F&B outlet, with responsibility for maintaining profitability, quality products, and high service standards. The role supports marketing and business growth, employee retention, revenue and payroll budgets, productivity, and staff training and supervision under the direction of the F&B Manager. It serves outlets including casino service bars, the Lobby Bar, Snack Bar, Restaurant, and EDR, and may also involve Restaurant, Room Service, Bar, and Mini Bar operations.

The position requires effective leadership, delegation, communication, organization, and problem-solving in a fast-paced, deadline-oriented environment. The Assistant Manager helps ensure guest satisfaction, operational compliance, employee development, and adherence to company procedures and applicable health, sanitation, liquor, and gaming regulations. The role may occasionally involve exposure to secondhand cigarette smoke and requires the ability to work flexible schedules, including nights, weekends, and holidays.

Requirements

• At least 3 years of experience in a casino, hotel, or related field; alternatively, a preferred four-year college degree and/or at least 1 year of managerial experience, or a two-year college degree and 2 or more years of related experience.
• Knowledge of food and beverage preparation techniques, health department rules and regulations, and liquor laws and regulations.
• Ability to communicate effectively, verbally and in writing, with employees and guests at all levels in an attentive, friendly, courteous, and service-oriented manner.
• Ability to listen to, understand, and clarify concerns raised by employees and guests.
• Ability to multitask, prioritize departmental functions, and meet deadlines.
• Ability to maintain high standards of personal appearance and grooming, including wearing a nametag.
• Must adhere to Catawba Gaming Commission regulations and guidelines.
• Ability to work flexible schedules, including nights, weekends, and holidays, and alternate schedules as needed.
• Ability to maintain the confidentiality of information.
• Must be able to obtain and maintain a valid Catawba Gaming License.
• Must be at least 21 years of age.
• Strong written and verbal communication skills, attention to detail, motivation, and ability to work efficiently in a team-oriented environment.
• Ability to read and comprehend simple instructions, short correspondence, and memos, and to write clearly and professionally.
• Ability to apply common-sense understanding to detailed written or oral instructions and deal with problems calmly and professionally.
• Ability to follow verbal and written instructions and operate effectively in a deadline-oriented, multitasking environment.
• Excellent problem-solving skills.
• Ability to work in a loud, fast-paced environment; may occasionally be exposed to secondhand cigarette smoke.
• Regularly required to reach with hands and arms, bend, talk, hear, and see; prolonged periods of sitting at a desk and working on a computer.
• Occasionally required to stand, walk, climb or balance, stoop, kneel, crouch, or crawl, and lift or move up to 50 pounds.

Nice To Haves

• A four-year college degree is preferred.

Responsibilities

• Oversee the daily operation of the assigned outlet and supervise outlet personnel.
• Provide attentive, friendly, helpful, and courteous service to guests, managers, and fellow employees.
• Handle guest comments and complaints and ensure guest satisfaction.
• Work with F&B Supervisors and Leads, communicate arising issues, and keep the immediate Manager informed of problems requiring attention.
• Assist with coordinating and monitoring Loss Prevention activities in the outlet.
• Prepare and submit required reports on time, including payroll, revenue, and employee schedules.
• Assist with attendance monitoring, check staff punctuality, and document call-offs and tardiness.
• Monitor service quality and productivity across outlets, and schedule staff according to business demands.
• Assist with menu planning, preparation, and presentation.
• Monitor bar controls, including shot glass use, red lining, and ensuring bottles are completely emptied.
• Ensure compliance with local liquor laws, health and sanitation regulations, the NC Dram Shop Act, and F&B standard operating procedures.
• Train employees on standard operating procedures and technical job tasks, and participate in or conduct departmental training.
• Ensure compliance with requisition procedures; assist with inventory, ordering, checking par levels, ordering daily supplies, and receiving deliveries and truck orders.
• Remain visible on the floor and assist staff during peak periods.
• Conduct staff performance reviews according to Two Kings Casino standards.
• Understand, implement, and monitor company promotions in outlets, including food venues where applicable.
• Assist with interviewing candidates for F&B positions and follow hiring approval standards.
• Ensure daily pre-shift meetings are conducted with F&B team members for all shifts.
• Develop innovative and creative ideas and plan ahead.
• Maintain cleanliness and health code standards; prepare maintenance requests and follow up.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed