Food and Beverage Supervisor

Caesars Entertainment•Chester, PA

18h•Onsite

About The Position

Serves as a dynamic and energetic leader, while fostering teamwork, employee morale, motivation and open communication. Establishes self as highly credible leader with highest levels of integrity, and always acts in the best interests of the property and the company. Acts as a role model and coach while developing employees using a consistent, approachable demeanor and clearly articulating expectations. Ensures that team members clearly understand and are held accountable for their performance expectations. Provides appropriate recognition and rewards to individuals and groups when consistent superior performance is attained. Works as a change agent and challenges the departmental processes to improve and streamline department operations, through the continuous assessment of policies and procedures, work processes and program effectiveness and value. Demonstrates excellent facilitator skills in resolving conflicts between different points of view. Demonstrates leadership skills in determining a vision, aligns and inspires the team to achieve the vision. Partners and Coordinates with other departments to ensure total guest satisfaction and efficient operations in a safe, friendly, comfortable environment, by well-trained, motivated employees. Embraces, role models and implements all elements of our customer service program including Family Style Service and Buzz Sessions, and tier prioritized service. Recommends and implements change to improve overall employee and guest satisfaction. Establishes and endorses the business objectives, ethics and values of Caesars Entertainment Inc. in accordance with the Code of Commitment. Inspires with a clear direction and gets others excited about being a part of the company. Consistently demonstrates superior customer service skills and acts as a positive role model for all employees. Conveys positive energy and enthusiasm Family Style Service on the guest interaction. Continuously improves service by assessing service problems using player feedback or data. Communicates service problems and team plans in buzz sessions and facilitates problem-solving meetings with team. Immediately addresses service issues and follows up to ensure guest satisfaction. Keeps team well informed of property promotions and events and is present and visible at customer events. Takes personal responsibility for creating an atmosphere of luck. Uses EOS data to improve the workplace, listens and responds to employees, recognizes and rewards individual and team performance. Uses Total Service data to continuously improve outlet service experience. Ensures that all aspects of the outlet contribute to 100% guest satisfaction. Demonstrates excellent customer relation skills and ability to market the outlet. Advises customers on selection of food and beverage items. Ensures that food is prepared and served according to the desired portions and quality specifications. Assumes “manager on duty” responsibility. Directs the daily work activities of assigned personnel within the dining facility. Responsible for proper scheduling and assignment of stations within the outlet including opportunities to proactively manage labor costs. Responsible for daily check control system, payroll, and forecasting. Prepares requisitions. Maintains file documentation and accurate entries in daily log book. Ensures adherence to Board of Health standards. Position is located in a cigarette smoke environment.

Requirements

Excellent facilitator skills in resolving conflicts between different points of view.
Leadership skills in determining a vision, aligns and inspires the team to achieve the vision.
Ability to partner and coordinate with other departments to ensure total guest satisfaction and efficient operations in a safe, friendly, comfortable environment, by well-trained, motivated employees.
Ability to embrace, role model and implement all elements of our customer service program including Family Style Service and Buzz Sessions, and tier prioritized service.
Ability to recommend and implement change to improve overall employee and guest satisfaction.
Ability to establish and endorse the business objectives, ethics and values of Caesars Entertainment Inc. in accordance with the Code of Commitment.
Ability to inspire with a clear direction and get others excited about being a part of the company.
Consistently demonstrate superior customer service skills and act as a positive role model for all employees.
Ability to convey positive energy and enthusiasm Family Style Service on the guest interaction.
Ability to continuously improve service by assessing service problems using player feedback or data.
Ability to communicate service problems and team plans in buzz sessions and facilitate problem-solving meetings with team.
Ability to immediately address service issues and follow up to ensure guest satisfaction.
Ability to keep team well informed of property promotions and events and be present and visible at customer events.
Ability to take personal responsibility for creating an atmosphere of luck.
Ability to use EOS data to improve the workplace, listen and respond to employees, recognize and reward individual and team performance.
Ability to use Total Service data to continuously improve outlet service experience.
Ability to ensure that all aspects of the outlet contribute to 100% guest satisfaction.
Excellent customer relation skills and ability to market the outlet.
Ability to advise customers on selection of food and beverage items.
Ability to ensure that food is prepared and served according to the desired portions and quality specifications.
Ability to assume “manager on duty” responsibility.
Ability to direct the daily work activities of assigned personnel within the dining facility.
Responsible for proper scheduling and assignment of stations within the outlet including opportunities to proactively manage labor costs.
Responsible for daily check control system, payroll, and forecasting.
Ability to prepare requisitions.
Ability to maintain file documentation and accurate entries in daily log book.
Ability to ensure adherence to Board of Health standards.

Responsibilities

Serves as a dynamic and energetic leader, while fostering teamwork, employee morale, motivation and open communication.
Acts as a role model and coach while developing employees using a consistent, approachable demeanor and clearly articulating expectations.
Ensures that team members clearly understand and are held accountable for their performance expectations.
Provides appropriate recognition and rewards to individuals and groups when consistent superior performance is attained.
Works as a change agent and challenges the departmental processes to improve and streamline department operations.
Demonstrates excellent facilitator skills in resolving conflicts between different points of view.
Demonstrates leadership skills in determining a vision, aligns and inspires the team to achieve the vision.
Partners and Coordinates with other departments to ensure total guest satisfaction and efficient operations in a safe, friendly, comfortable environment, by well-trained, motivated employees.
Embraces, role models and implements all elements of our customer service program including Family Style Service and Buzz Sessions, and tier prioritized service.
Recommends and implements change to improve overall employee and guest satisfaction.
Establishes and endorses the business objectives, ethics and values of Caesars Entertainment Inc. in accordance with the Code of Commitment.
Consistently demonstrates superior customer service skills and acts as a positive role model for all employees.
Conveys positive energy and enthusiasm Family Style Service on the guest interaction.
Continuously improves service by assessing service problems using player feedback or data.
Communicates service problems and team plans in buzz sessions and facilitates problem-solving meetings with team.
Immediately addresses service issues and follows up to ensure guest satisfaction.
Keeps team well informed of property promotions and events and is present and visible at customer events.
Takes personal responsibility for creating an atmosphere of luck.
Uses EOS data to improve the workplace, listens and responds to employees, recognizes and rewards individual and team performance.
Uses Total Service data to continuously improve outlet service experience.
Ensures that all aspects of the outlet contribute to 100% guest satisfaction.
Demonstrates excellent customer relation skills and ability to market the outlet.
Advises customers on selection of food and beverage items.
Ensures that food is prepared and served according to the desired portions and quality specifications.
Assumes “manager on duty” responsibility.
Directs the daily work activities of assigned personnel within the dining facility.
Responsible for proper scheduling and assignment of stations within the outlet including opportunities to proactively manage labor costs.
Responsible for daily check control system, payroll, and forecasting.
Prepares requisitions.
Maintains file documentation and accurate entries in daily log book.
Ensures adherence to Board of Health standards.