Food and Beverage Supervisor

IHG • Nashville, TN

1d

About The Position

Supervise the service and delivery of menu items in assigned restaurant ensuring
a high level of quality and consistency. Adhere to federal, state and local
regulations concerning health safety or other compliance requirements.

Requirements

• High school diploma or equivalent and one year food service experience in a full service restaurant or similar setting.
• This job requires ability to perform the following: · Carrying or lifting items weighing up to 50 pounds · Moving about the outlet(s) · Handling food objects and products · Bending, stooping, kneeling
• Communication skills are utilized a significant amount of time when interacting with customers and employees
• Reading and writing abilities are utilized often when completing paperwork, scheduling, and giving and receiving instructions.
• Mathematical skills, including basic math, cash handling, are utilized frequently.
• Problem solving, reasoning, motivating, organizational and training abilities are used often.
• Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.
• May be required to work nights, weekends, and/or holidays.

Nice To Haves

• Some college or supervisory experience preferred.

Responsibilities

• Train and schedule employees to ensure proper coverage. Monitor performance and recommend corrective action. Alert management of potentially serious issues.
• Respond in a prompt and professional manner to guest requests and complaints. Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction.
• Oversee cash handling and check/credit policies and procedures.
• Inspect restaurant daily to ensure high quality food and food presentation and cleanliness.
• Conduct pre-shift meetings to inform staff of daily events. Review daily specials.
• Ensure side work duties are complete and tables are set before, during and after operating hours.
• Promote teamwork and quality service through daily communication and coordination with other departments.
• May routinely greet guests, serve food and beverage, and take reservations and maintain reservations book if applicable.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED