Food and Beverage Supervisor

Tandem Hospitality Group•Lexington, KY

22h

About The Position

The Food & Beverage Supervisor will oversee the front-of-the-house restaurant service staff and all training with a strong focus on our banquet team. The Supervisor must have previous banquet food service and bar experience and possess outstanding leadership and guest service skills. The Supervisor is responsible for maintaining high standards of guest services, safety, and cleanliness, and can work flexible hours, weekends, holidays and late nights. The Supervisor is to ensure that each and every guest has a positive experience from start to finish and that all expectations are exceeded and resolve any issues that may arise.

Requirements

Prior experience as a Food and Beverage Supervisor
Prior guest relations training.
Knowledge of proper food handling.
Strong written / verbal communication skills.
Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision.
Punctuality and regular and reliable attendance.
Interpersonal skills and the ability to work well with co-workers and the public.
Proper food safety training and certification as described by law.
Experience working with computers (MS Office/Google) / POS systems (Micros) / Reservations software (Open Table)

Responsibilities

Oversee a team of employees including hiring, development, scheduling and training
Must be able to lift 50 lbs and be able to move banquet tables from room to room.
Ensure high-level of service in all aspects of operations and give each guest a memorable dining experience from start to finish
Properly handle daily cash deposits
Open or close the restaurant, securing cash, liquor, and entry points
Create a service first work environment
Assist kitchen with prep work or plating if necessary, ensuring that every dish that leaves the kitchen is of the highest quality
Assure cleanliness of front of the house areas including windows, light fixtures and entrance as assigned
Assign service related tasks to servers
Properly check out servers and bartenders at the end of their shift
Bus tables and assist with processing dirty dishes if necessary
Ensure dining tables are properly prepared for service
Communicate to staff all current menu choices, specials and menu deviations, or if the kitchen staff is running out of any items
Be able to open and pour wine at tableside.
Performing basic cleaning tasks as needed or directed by supervisor.
Fill in for absent staff as needed.
Assist with special events as needed.
Greet all guests warmly with an appropriate greeting.
Understand and communicate products and services available at the Hotel.
Follow all company safety and security policies and procedures
Report accidents, injuries, and unsafe work conditions to manager
Anticipate and address guests' service needs
Develop and maintain positive working relationships with others
Comply with quality assurance expectations and standards