Food and Beverage Supervisor, Food and Beverage

Churchill Downs Incorporated • Terre Haute, IN

1d • Onsite

About The Position

Terre Haute Casino Resort features 1,000 slot machines; 35 table games including blackjack, craps, roulette, and poker tables; a 122-room luxury hotel with pool; and 5 restaurants and 6 bars. The Food and Beverage Supervisor is responsible for oversight and direction of restaurant venues and casino beverage as assigned to include all food venues, event center and non-gaming food and beverage service areas as well as Casino Floor Food and Beverage service and operations.

Requirements

• Works in the venues and on the floor 90% of the time with a “hands-on” mentality for guest service.
• Ability to maintain high levels of confidentiality and integrity.
• Maintain interpersonal working relationships among all Team Members and the public.
• Excellent verbal and written communication skills.
• Willingness to assume overall responsibility relative to the performance of the position
• Must be detail oriented, have a professional attitude, strong organizational and time management skills, and be customer-focused
• Strong leadership and communication skills
• Self-motivated with attention to detail
• Strong analytical skills
• Wine and liquor knowledge required.
• Valid health certifications; if required
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to speak effectively before groups of customers or employees of the organization.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Must have strong knowledge of Microsoft Excel, Word, Micros and Stratton Warren or comparable inventory systems.
• Candidate must obtain appropriate applicable licensing.
• Candidate will hire and discipline staff as designated.
• Candidate will train, supervise, and work with kitchen staffs.

Nice To Haves

• At least two years’ experience in high volume food and beverage operations preferred
• Two years’ experience managing team members preferred
• Four-year degree or related field experience preferred
• Knowledge of menu development, costing, labor management, food trends and service as well as overall restaurant operations preferred

Responsibilities

• Responsible for assisting in the front of house operations of beverage operations or food outlets as assigned.
• Collaborate with the culinary team to ensure established recipes are adhered to.
• Ensure that the service culture is ingrained in every guest interaction through proper training, coaching and accountability.
• Assist F&B leadership in ensuring accuracy of all menus (food and drink) and update POS as required.
• Responsible for maintaining budgeted labor and staffing levels of all outlets.
• Will maintain the highest level of service standards at all times and provide the best-in-class dining experience in the area.
• Institute a culture of positivity while demonstrating an Upbeat & Positive Attitude with all team member and guest interactions.
• Assist the F&B Manager in all team member actions (recruitment, disciplinary actions, staffing level recommendations, etc.)
• Oversees guest satisfaction through constant table visits, interacting with guest and staff engagement thought the dining room.
• Responsible for the training of all team members and ensure consistency of service at the highest level at all times.
• Assist the F&B Manager in overseeing ordering and inventory levels.
• Addresses any and all food/beverage or service related guest issues and utilizes creativity and resources available to maintain optimum satisfaction.
• Must be knowledgeable of all health department standards
• Other duties as assigned.

Benefits

• 401k Plan with company match
• Employee Stock Purchase Plan (15% discount)
• Health, Dental, & Vision Insurance
• Flexible Spending Account
• Health Savings Account
• Company Paid Short-Term and Long-Term Disability Plans
• Company Paid Basic-Term Life Insurance
• Paid Time Off
• Tuition Reimbursement ($5,200 per year for undergrad and graduate course work)
• A Variety of Team Member Discounts including: Ford Affiliate Program, Verizon, AT&T, TicketsAtWork, Skechers, Sherwin Williams, Meal Discounts
• Fun Team Member Events
• Company-Sponsored Volunteer Opportunities
• Team Member Recognition Program
• Advancement opportunities and the chance for further professional development are also available.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees