Food and Beverage Supervisor

HM Alpha Hotels & Resorts•Indianapolis, IN

1d•$23

About The Position

The Food and Beverage Supervisor the activities of the front-of-house 120 West restaurant team, ensuring prompt, efficient, and friendly service for all guest of the hotel. This role ensures that every dining experience is seamless, efficient, and memorable while maintaining high standards of cleanliness, professionalism, and hospitality. HOW YOU’LL SHAPE THE EXPERIENCE & FUTURE Supervise, train, and support the front-of-house and coffee shop teams to provide prompt, courteous, and professional service. Schedule dining reservations, coordinate special events, and arrange services for parties or groups. Greet guests, escort them to tables, provide menus, and ensure a welcoming experience. Address and resolve guest complaints effectively and professionally. Assign work tasks and coordinates activities of the FOH F&B associates to ensure prompt and courteous service to patrons. Inspect serving stations for neatness, cleanliness, and readiness; requisition supplies for tables, bar service and serving stations. Assist is stocking rotation products for the dining room and Top Golf Swing Suites. May assist in planning menus, preparing beverages, and expediting food orders when necessary. Manage cash handling responsibilities, including collecting payments, verifying receipts, and balancing registers. Reward and recognize team members who use empowerment to meet or exceed guest expectations. Other duties as assigned.

Requirements

Strong leadership skills with the ability to supervise, train, and motivate a team.
Excellent guest service and conflict-resolution abilities.
Strong organizational skills for scheduling, coordinating, and managing daily operations.
Attention to detail in cleanliness, presentation, and service delivery.
Ability to multitask and adapt in a fast-paced environment.
At least one year of experience as a cashier, two years of experience as a server, and one year in direct sales or retail; or an equivalent combination of experience.
High School Diploma or equivalent required.

Nice To Haves

Previous supervisory or leadership experience in food and beverage preferred.

Responsibilities

Supervise, train, and support the front-of-house and coffee shop teams to provide prompt, courteous, and professional service.
Schedule dining reservations, coordinate special events, and arrange services for parties or groups.
Greet guests, escort them to tables, provide menus, and ensure a welcoming experience.
Address and resolve guest complaints effectively and professionally.
Assign work tasks and coordinates activities of the FOH F&B associates to ensure prompt and courteous service to patrons.
Inspect serving stations for neatness, cleanliness, and readiness; requisition supplies for tables, bar service and serving stations.
Assist is stocking rotation products for the dining room and Top Golf Swing Suites.
May assist in planning menus, preparing beverages, and expediting food orders when necessary.
Manage cash handling responsibilities, including collecting payments, verifying receipts, and balancing registers.
Reward and recognize team members who use empowerment to meet or exceed guest expectations.
Other duties as assigned.

Benefits

Generous medical, dental, and vision available first of the month following hire date, includes FSA, HSA, and Dependent Care
Disability Insurance
Life Insurance
Employee Assistance Program
Supplemental benefits
401k matching
Employee discount program
Vacation and Sick Time
This is an hourly position at $23 an hour
Successful completion of a background check is required prior to employment.