Food and Beverage Operations Manager- Outdoor Dining

Marriott • Greensboro, GA

9h • $68,000 - $83,000

About The Position

The Food and Beverage Operations Manager supervises daily food and beverage shift operations and monitors compliance with policies, standards, and procedures. The role manages day-to-day operations to ensure quality and service meet customer expectations, maintains the operating budget, verifies compliance with standards and legal obligations, and develops goals and plans to organize and accomplish work. The manager supports employees and supervisors, promotes teamwork and service excellence, addresses guest concerns, and helps deliver The Ritz-Carlton Gold Standards.

Requirements

• High school diploma or GED and 4 years of experience in food and beverage, culinary, or a related professional area; alternatively, a 2-year degree in a relevant field and 2 years of related experience.
• Relevant degree fields include Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or a related major.
• Ability to understand budgets, operating statements, and payroll progress reports.

Responsibilities

• Assist with ordering food and beverage supplies, cleaning supplies, and uniforms.
• Supervise daily food and beverage shift operations and monitor compliance with policies, standards, and procedures.
• Support and supervise an effective monthly self-inspection program.
• Operate department equipment as necessary and report malfunctions.
• Supervise staffing levels to meet guest-service, operational, and financial objectives.
• Build mutual trust, respect, and cooperation among team members.
• Understand employee positions well enough to perform their duties when needed.
• Develop goals and plans to prioritize, organize, and accomplish work.
• Monitor and maintain employee productivity.
• Ensure team members and supervisors understand the brand-specific philosophy.
• Maintain the operating budget and verify compliance with standards and legal obligations.
• Help supervisors understand team members’ changing needs and expectations and how to exceed them.
• Communicate areas needing attention to staff and follow up to ensure understanding.
• Coordinate cleaning programs in food and beverage areas, identify trends, and recommend improvements.
• Establish and maintain open, collaborative relationships with employees and foster motivation, empowerment, teamwork, and service passion.
• Follow the property-specific second-effort and recovery plan.
• Remain available and approachable to team members and guests.
• Demonstrate knowledge of the brand-specific service culture.
• Provide service above and beyond to support customer satisfaction and retention.
• Improve service by communicating guest needs and providing guidance, feedback, and coaching.
• Model appropriate behavior and set a positive example for guest relations.
• Monitor daily operations, quality, and standards to meet customer expectations.
• Take proactive approaches to guest concerns.
• Review comment cards and guest-satisfaction results with employees.
• Respond promptly to customer-service department requests.
• Provide information to supervisors and coworkers by telephone, in writing, email, or in person.
• Guide and direct subordinates, set performance standards, and monitor performance.
• Analyze information and evaluate results to select solutions and solve problems.
• Perform hourly job functions if necessary.
• Extend professionalism and courtesy to team members.
• Understand budgets, operating statements, and payroll progress reports.
• Perform other duties as assigned to meet business needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED