Food & Beverage Manager (FBM)

Lonestar Market•Houston, TX

10d

About The Position

The Food and Beverage Manager (FBM) is responsible for the smooth and efficient operation of the convenience store kitchen and for customer satisfaction. The role supports the General Manager in meeting sales targets and food cost goals while supervising and training staff, managing inventory and product presentation, and delivering excellent customer service. The FBM helps maintain a clean, organized, safe, and welcoming store and kitchen environment, follows store policies and food safety procedures, and keeps the General Manager informed about store operations and issues.

Requirements

High school diploma or equivalent.
Previous experience in retail, customer service, or related fields.
Strong organizational and time-management skills.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team.
Availability to work flexible hours, including weekends and holidays.
Competency using a PC, iPad, handheld devices, and Microsoft products such as Excel.
Ability to lift and move items weighing up to 50 pounds.
Provide an updated TABC or Food Handlers Certificate as required.

Responsibilities

Assist the General Manager in ensuring the kitchen operates smoothly and meets sales targets and food cost goals.
Train, supervise, and evaluate store staff to promote efficiency and customer focus.
Train employees and stay informed about marketing programs, campaigns, strategies, and initiatives.
Schedule employees to provide adequate staffing during peak business periods and high customer traffic.
Ensure products are stocked, labeled, and displayed properly in the hot grab, cold grab, bakery, and fountain areas, and that planograms and schedules are followed.
Monitor inventory and order food, beverages, and other supplies as needed.
Provide excellent customer service and promptly address customer concerns, ensuring prompt attention and accurate orders.
Keep the kitchen, fountain equipment, and store clean, organized, properly functioning, and welcoming to customers.
Manage cash registers and cash-handling tasks, including opening and closing tills, counting money, and making deposits.
Conduct regular safety and security checks to help ensure a safe and secure store environment.
Conduct regular food safety and security checks to ensure food is served safely.
Enforce store policies and procedures and address violations.
Analyze sales trends to maximize sales and upselling while reducing waste.
Pass all station certifications and administer station certification tests to crew members.
Inform the General Manager about unusual events or act according to safety guidelines.
Update the General Manager regularly on store affairs and raise issues in advance when they may disrupt smooth operations.