Food and Beverage Manager
About The Position
The Food and Beverage Manager is responsible for all food and beverage operations, including culinary, restaurant, and beverage departments. The role oversees guest and employee satisfaction, maintains operating standards, and meets or exceeds financial goals. The manager demonstrates knowledge of applicable food and beverage laws and regulations and develops and implements a business plan for food and beverage operations. This position manages department budgets and day-to-day operations, leads and develops employees, and ensures exceptional customer service. It also oversees departmental performance, communication, and compliance with corporate accounting procedures. Relocation assistance is available. A valid driver's license may be required, with at least one year of clean driving history.
Requirements
- High school diploma or GED and 4 years of experience in food and beverage, culinary, or a related professional area; alternatively, a 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or a related major and 2 years of experience in food and beverage, culinary, or a related professional area.
- A valid driver's license may be required, with at least one year of clean driving history.
Responsibilities
- Develop and manage financial, employee engagement, and guest satisfaction plans and actions for Food and Beverage departments.
- Maintain a positive cost management index for kitchen and restaurant operations and use budgets to understand financial objectives.
- Manage the Food and Beverage departments, excluding catering sales, and oversee all day-to-day operations.
- Supervise and manage employees, including setting performance standards, monitoring performance, and conducting timely performance reviews.
- Provide leadership, direction, coaching, counseling, and training to employees; encourage teamwork, continuous improvement, and mutual trust and respect.
- Develop goals and plans to prioritize, organize, and accomplish work, and align departmental goals for efficient and effective results.
- Set clear expectations for employees and team leaders and ensure appropriate rewards are provided when expectations are exceeded.
- Provide excellent customer service to employees and guests, respond proactively to concerns, and take ownership of guest complaints until resolved or appropriately addressed.
- Ensure employees, team leaders, and managers understand the brand's service culture and guest service expectations.
- Ensure banquet functions meet standards and exceed guest expectations, and manage daily operations to meet customer expectations for quality and standards.
- Identify employee development and educational needs, provide coaching and mentoring, and develop or deliver training programs.
- Develop action plans based on employee engagement and guest satisfaction results to address needs and build on strengths.
- Comply with corporate accounting procedures.
- Communicate information to supervisors, coworkers, and subordinates by telephone, in writing, by email, or in person.
- Analyze information and evaluate results to select solutions and solve problems.
- Ensure effective departmental communication and information systems through logs, department meetings, and property meetings.
Benefits
- Relocation assistance available.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
