Food and Beverage Manager

Subway (CrossAmerica Partners)•Cleveland, OH

39d•Onsite

About The Position

The Food & Beverage Manager is responsible for overseeing the daily operations of all food service and beverage programs within the site facility. This role includes managing both branded food offerings and proprietary food programs, ensuring that customer service is exceptional, food safety standards are maintained, and operational goals are met. The manager will be hands-on, involved in both leadership and operational tasks, including lifting and carrying products, maintaining stock levels, and ensuring a clean and efficient work environment.

Requirements

High School Diploma or equivalent required; degree in Hospitality Management, Culinary Arts, or related field preferred.
Minimum 3 years of experience in food and beverage management, preferably in a high-volume or truck stop environment.
Proven experience with branded food programs and managing proprietary menu offerings.
Strong leadership skills and the ability to manage and motivate a diverse team.
Knowledge of food safety regulations and health department compliance.
Excellent communication and problem-solving skills.
Ability to handle stressful situations in a fast-paced environment.
Flexible work schedule, including weekends and holidays, as needed.
Valid State Driver's License Required
Previous Management Experience Required
Valid Driver's License Required
High School Diploma or GED Required

Nice To Haves

degree in Hospitality Management, Culinary Arts, or related field preferred.

Responsibilities

Supervise, train, and motivate a team of food service employees to provide high-quality customer service.
Ensure that staff is knowledgeable about branded food programs and proprietary offerings.
Conduct regular performance evaluations and provide feedback to team members.
Oversee the implementation and execution of branded food programs (e.g., national fast-food brands, coffee stations) as well as proprietary in-house menu offerings.
Ensure consistency in product quality, portion sizes, and presentation.
Coordinate with vendors to ensure timely delivery of food and beverage items.
Monitor inventory levels of food, beverages, and supplies, and place orders as needed.
Manage food cost and labor budgets to ensure profitability.
Monitor customer satisfaction levels and address any issues or complaints promptly.
Implement procedures to ensure high standards of cleanliness and hygiene in all food and beverage areas.
Ensure compliance with local, state, and federal food safety regulations, including health and sanitation standards.
Oversee daily operations, ensuring all areas are staffed, stocked, and operational during peak traffic times.
Assist with the preparation, presentation, and serving of food and beverages when needed.
Perform regular quality checks of food offerings to ensure they meet company standards.
Ensure the food and beverage area meet safety standards, including proper food handling and storage procedures.
Maintain cleanliness in all food preparation, serving, and storage areas.
Maintain accurate records of inventory, sales, staffing schedules, and operational issues.
Prepare weekly reports for upper management on operational performance, sales, and any relevant concerns.