Food and Beverage Manager

VH Lisle•Chicago, IL

4d•Onsite

About The Position

The Food & Beverage Manager supports the daily operations of the hotel’s food and beverage department, including dining outlets, bars, and banquet/catering services. This mid-level management role focuses on hands-on leadership, team development, operational excellence, and guest satisfaction. The manager partners closely with senior F&B leadership while independently overseeing shift operations, event execution, staff performance, and service quality.

Requirements

Hospitality Degree or related field preferred.
1–3 years of F&B supervisory or management experience; hotel environment preferred.
Strong leadership abilities with a hands-on, guest-focused approach.
Basic understanding of F&B financial metrics and operational reporting.
Excellent communication, organizational, and problem-solving skills.
Knowledge of food safety standards; Food Handler and Alcohol Service certification preferred.
Ability to work varied shifts, including nights, weekends, and holidays.

Responsibilities

Oversee daily operations for assigned outlets and banquet functions, ensuring smooth and efficient service.
Coordinate with culinary, banquet, and other hotel departments to support event execution and outlet needs.
Review and verify Banquet Event Orders (BEOs) to ensure accuracy and proper setup.
Ensure adherence to hotel standards, service sequences, and guest experience expectations.
Monitor floor operations to resolve issues in real time and maintain service flow.
Support senior management with budgeting, forecasting, and labor planning.
Monitor daily revenue, costs, inventory levels, and waste; recommend cost-control improvements.
Assist with menu promotions, upselling programs, and seasonal offerings designed to drive revenue.
Ensure proper cash handling, POS accuracy, and compliance with financial procedures.
Supervise, coach, and support F&B supervisors, servers, bartenders, and banquet staff.
Participate in hiring, onboarding, and ongoing training to maintain a strong, service-focused team.
Guide team members through performance feedback, corrective action, and conflict resolution.
Create effective schedules and staffing plans based on business volume and event demands.
Maintain a strong presence on the floor during peak periods and events.
Address and resolve guest concerns promptly and professionally.
Ensure VIP, group, and planner expectations are met or exceeded during events and dining experiences.
Support guest engagement and service recovery strategies.
Ensure compliance with health codes, sanitation standards, and liquor laws.
Conduct regular inspections of dining rooms, bars, banquet spaces, and back-of-house areas.
Ensure equipment is maintained and work areas meet cleanliness and safety standards.
Uphold brand and hotel service standards consistently across all outlets.
Support planning and execution of events, partnering with sales and culinary teams.
Manage room setups, event timelines, staffing, and service flow.
Assist with reviewing event profitability and identifying opportunities for improvement.
Collaborate with culinary F & B leaders on menu updates, seasonal programs, and promotions.
Ensure staff receive training on new items, pairings, and service techniques.