Food and Beverage Manager

Marriott • Denver, CO

17d • $82,000 - $102,000

About The Position

The Food and Beverage Manager is responsible for all food and beverage operations, including culinary, restaurant, beverage, and room service operations. The role oversees guest and employee satisfaction, maintains standards, and meets or exceeds financial goals. It requires knowledge of applicable food and beverage laws and regulations and responsibility for developing and implementing the food and beverage business plan.

The manager develops and manages financial, employee engagement, and guest satisfaction plans; manages budgets and cost performance; and leads day-to-day departmental operations and employees. The role establishes service expectations, addresses guest concerns, supports employee development and performance, and ensures operational quality and standards. Additional duties include compliance with corporate accounting procedures, effective communication across departments, and analysis of information to solve problems.

Requirements

• High school diploma or GED and 4 years of experience in food and beverage, culinary, or a related professional area; or
• A 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or a related major, and 2 years of experience in food and beverage, culinary, or a related professional area.
• Knowledge and proficiency in applicable food and beverage laws and regulations.

Responsibilities

• Develop and manage financial, employee engagement, and guest satisfaction plans and actions for Food and Beverage departments.
• Maintain a positive cost management index for kitchen and restaurant operations and use budgets to understand financial objectives.
• Manage the Food and Beverage departments, excluding catering sales, and oversee culinary, restaurant, beverage, and room service operations.
• Supervise employees and manage day-to-day operations, including performing employee duties when needed.
• Lead, influence, and encourage others; promote sound business decisions, integrity, and leadership by example.
• Create a motivating, empowering, cooperative environment focused on teamwork, continuous improvement, and service.
• Provide customer service to employees, respond proactively to employee concerns, and coach and counsel team members.
• Monitor employee productivity; set goals and plans; prioritize and organize work; and provide departmental leadership and direction.
• Set clear expectations for employees and team leaders and ensure appropriate rewards when expectations are exceeded.
• Provide excellent guest service and respond proactively to guest concerns.
• Align employees, team leaders, and managers with the brand's service culture and set internal and external service expectations.
• Take ownership of guest complaints until resolved or appropriately addressed.
• Verify banquet functions meet standards and exceed guest expectations.
• Improve service and customer satisfaction through communication, guidance, feedback, and coaching.
• Manage daily operations, drive quality, and verify that standards meet customer expectations.
• Guide subordinates, set performance standards, monitor performance, and conduct timely performance reviews.
• Promote the Guarantee of Fair Treatment and Open Door policies.
• Identify development and educational needs; coach, mentor, and provide training or instruction.
• Develop action plans based on employee engagement and guest satisfaction results.
• Comply with corporate accounting procedures.
• Communicate information to supervisors, coworkers, and subordinates by telephone, in writing, email, or in person.
• Analyze information and evaluate results to select solutions and solve problems.
• Maintain effective departmental communication and information systems through logs and department and property meetings.
• Develop and implement the food and beverage business plan.

Benefits

• Marriott describes a range of benefits designed to support employees and their families, wellbeing, careers, and personal interests; eligibility and options may vary by employment status, position, and location.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED