Dutch Wonderland Inn Food and Beverage Lead Supervisor
Palace Entertainment•Lancaster, CA
•Onsite
About The Position
The Lead Food and Beverage Supervisor will have a thorough knowledge of Dutch Wonderland Inn operations along with the associated food and beverage standards. This person will be efficient, effective and possess an excellent ability to coach, train, and maintain a team-centric environment. The company, Herschend, is the largest family-held themed attractions company, with over 40 leading attractions and immersive experiences that reach audiences worldwide. Their shared purpose is 'Bringing Families Closer Together by Creating Memories Worth Repeating®'. They value 'Heartspitality®', which is the intersection of heart and hospitality, and strive to provide environments where every host, guest, and partner feel welcome, valued, and loved.
Requirements
- 1-2 years of previous work experience in a restaurant setting
- Must be at least 18 years of age
- Ability to work flexible schedule, including evenings, weekends, and holidays
- Must have reliable transportation to and from your scheduled shift
- Ability to comply with all uniform policies
- Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
- Must possess safety-oriented mindset and understand the importance of complying with all state, and local food preparation and serving regulations
- Ability to interact with current and prospective guests in a warm, friendly, and professional manner
- Must be able to speak with guests directly when other restaurant leadership is not present
- Ability to handle high-pressure situations, meet the demands of constant deadlines and coordinate multiple priorities in a dynamic environment.
- Must possess strong written and verbal communication skills
- Must possess strong attention to detail and problem-solving abilities
- Ability to follow direction, multi-task, and work as part of a team as well as independently
Nice To Haves
- 1+ years of previous supervisory experience preferred
- Must be Food Handler Safety Certified (ServSafe or similar) or become so within 90 days of hire, when required by state and local guidelines.
- Spanish or other bilingual language skills are a plus.
- Previous experience with Point of Sale (POS) technology and PCI compliance a plus
Responsibilities
- Supervise the daily operations of the restaurant team and any other assigned departments
- Act as an approachable mentor and coach to all assigned team members
- Ensures professional staff appearance and uniform compliance
- Become knowledgeable of all restaurant positions, including food prep, dining service, bar service, and banquet service; Steps in to perform any of these duties, when needed
- Participate in all aspects of supervision of assigned employees, including hiring, orientation, training, performance coaching, and discipline
- Ensure that all required meal and other breaks are being given in accordance with PA law
- Assist with team scheduling and timekeeping activities
- Delight each guest by delivering exceptional customer service, listening attentively and promptly responding to their requests and complaints
- Ensure the enforcement and compliance of all company, state, local, and other policies and procedures
- Responsible for ensuring cleanliness, sanitation, and safety of the restaurant
- Strictly abide by standards set forth by ServSafe, state and local regulations, company policy, and other food regulatory standards that may apply at the Dutch Wonderland Inn.
- Become knowledgeable of all point of sales (POS) systems and how to accurately utilize them
- Accurately document the happenings of the restaurant and provides a written account to restaurant management
- Assist in quality control and making sure the proper standards are maintained
- Motivates and instills customer service excellence in all restaurant team members
- Inspect quality of furniture, fixtures, and equipment; removes or reports any assets that are deemed to be unsafe or broken
- Escalate safety, hygienic, or maintenance issues to the proper authorities in a timely manner
- Respond to all emergency situations in a calm and professional manner, as needed
- Properly handle, label, stock, and store products including alcohol, chemicals and cleaning supplies
- Assist with execution of catering and banquet events, when necessary
- All other duties assigned by leadership
Benefits
- Do not miss the chance to spark your career now!
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
