Dutch Wonderland Inn Food and Beverage Lead Supervisor

Splish Splash Water Park•Lancaster, PA

13d•Onsite

About The Position

The Lead Food and Beverage Supervisor will have a thorough knowledge of Dutch Wonderland Inn operations along with the associated food and beverage standards. This person will be efficient, effective and possess an excellent ability to coach, train, and maintain a team-centric environment.

Requirements

Must be at least 18 years of age to comply with [State] Child Labor Laws
Ability to work flexible schedule, including evenings, weekends, and holidays
Must have reliable transportation to and from your scheduled shift
Ability to comply with all uniform policies
Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
Must possess safety-oriented mindset and understand the importance of complying with all state, and local food preparation and serving regulations
Ability to interact with current and prospective guests in a warm, friendly, and professional manner
Must be able to speak with guests directly when other restaurant leadership is not present
Ability to handle high-pressure situations, meet the demands of constant deadlines and coordinate multiple priorities in a dynamic environment.
Must possess strong written and verbal communication skills
Must possess strong attention to detail and problem-solving abilities
Ability to follow direction, multi-task, and work as part of a team as well as independently

Nice To Haves

1+ years of previous supervisory experience preferred
Spanish or other bilingual language skills are a plus.
Previous experience with Point of Sale (POS) technology and PCI compliance a plus

Responsibilities

Supervise the daily operations of the restaurant team and any other assigned departments
Act as an approachable mentor and coach to all assigned team members
Ensures professional staff appearance and uniform compliance
Become knowledgeable of all restaurant positions, including food prep, dining service, bar service, and banquet service; Steps in to perform any of these duties, when needed
Participate in all aspects of supervision of assigned employees, including hiring, orientation, training, performance coaching, and discipline
Ensure that all required meal and other breaks are being given in accordance with PA law
Assist with team scheduling and timekeeping activities
Delight each guest by delivering exceptional customer service, listening attentively and promptly responding to their requests and complaints
Ensure the enforcement and compliance of all company, state, local, and other policies and procedures
Responsible for ensuring cleanliness, sanitation, and safety of the restaurant
Strictly abide by standards set forth by ServSafe, state and local regulations, company policy, and other food regulatory standards that may apply at the Dutch Wonderland Inn.
Become knowledgeable of all point of sales (POS) systems and how to accurately utilize them
Accurately document the happenings of the restaurant and provides a written account to restaurant management
Assist in quality control and making sure the proper standards are maintained
Motivates and instills customer service excellence in all restaurant team members
Inspect quality of furniture, fixtures, and equipment; removes or reports any assets that are deemed to be unsafe or broken
Escalate safety, hygienic, or maintenance issues to the proper authorities in a timely manner
Respond to all emergency situations in a calm and professional manner, as needed
Properly handle, label, stock, and store products including alcohol, chemicals and cleaning supplies
Assist with execution of catering and banquet events, when necessary
All other duties assigned by leadership