Dutch Wonderland Food and Beverage Ambassador - Happy Hauntings
About The Position
The Food and Beverage Ambassador is responsible for preparing food items over hot equipment and maintaining kitchen organization and cleanliness according to the specifications provided by management. This position focuses on delighting the customer by preparing food in a timely manner and ensuring quality product. The role involves greeting customers, assisting with questions, managing transactions, performing opening and closing procedures, setting up and breaking down workstations, and adhering to labor regulations. Food preparation follows proper procedures and safety guidelines using various kitchen equipment. The ambassador ensures all food product specifications and procedures are followed, maintains cleanliness of kitchen equipment, and stores and rotates stock. A safe work environment is maintained according to company and external inspection standards. Condiments, beverages, and food supplies are replenished, and product quality is monitored. Excellent customer service is provided, including handling transactions and resolving guest concerns. Proper Personal Protective Equipment guidelines are followed when working around food preparation equipment. Other duties may be assigned by leadership.
Requirements
- Must be at least 18 years of age to comply with PA Child Labor Laws
- Ability to work flexible schedule, including evenings, weekends, and holidays
- Must have reliable transportation to and from your scheduled shift
- Ability to comply with all uniform policies
- Must possess safety-oriented mindset and understand the importance of complying with all state, and local food preparation and serving regulations
- Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
- Ability to follow direction, multi-task, and work as part of a team as well as independently
- Ability to use kitchen equipment and accessories in a safe and effective manner
- Ability to keep the kitchen areas neat and organized
- Ability to use step stools, as needed
- Ability to safely utilize knives and other food preparation equipment, as needed
- Ability to stand, walk, and remain on feet for majority of the workday
- Ability to occasionally stoop, twist, kneel, bend, squat, or reach above shoulders
- Ability to withstand heat and humidity from the food preparation equipment
- Ability to carry, push, pull, lift, and hold objects weighing 30 pounds or more
Nice To Haves
- 1+ year of previous culinary work experience at a food service or restaurant preferred but not required
- Spanish or other bilingual language skills are a plus
Responsibilities
- Greet customers, assist with questions, and manage accurate transactions to provide an engaging customer experience
- Perform opening and closing procedures related to the assigned Food & Beverage location and as directed by team leads and shift supervisors
- Set up and breakdown of workstation
- Adhere to all applicable labor regulations and guidelines, including scheduled start and end times, break schedules and consecutive days worked
- Prepare food following proper procedure and safety guidelines using fryers, grills and other professional kitchen equipment
- Prepare food items according to menu specifications, portion sizes and proper cooking temperatures
- Ensure all food product specifications and procedures are followed during preparation
- Maintain cleanliness of kitchen equipment: refrigeration, fryers, griddles, ovens, outdoor grills, food warmers, soda fountains, etc.
- Store and rotate stock and food items within assigned work locations
- Maintain a safe work environment, according to company and external inspection standards
- Replenish condiments, beverages, and food supplies while maintaining a clean work area
- Maintain compliance with company and industry best practices, policies, and procedures to create a safe environment for colleagues and guests
- Monitor product quality and communicate shrinkage/waste to the lead and/or supervisor
- Provide excellent customer service
- Conduct transactions while ensuring all handling procedures are followed – including credit and refund transactions, loss prevention
- Quickly and politely respond to and resolve guest questions and concerns
- Follow all proper Personnel Protective Equipment guidelines when working around food preparation equipment
- All other duties assigned by leadership
Benefits
- Do not miss the chance to spark your career now!
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
