Dutch Wonderland Park Services Team Member - Happy Hauntings

Palace Entertainment•Lancaster, CA

12d•Onsite

About The Position

Dutch Wonderland is seeking a Park Services Team Member for their Happy Hauntings event. This role is dedicated to maintaining the cleanliness and presentability of the park's public areas, both indoors and outdoors. The ideal candidate enjoys working outside, engaging with guests, and has a keen eye for detail. As part of the Herschend family, a company focused on bringing families closer together, this position contributes to creating memorable experiences through exceptional service and hospitality.

Requirements

Must be at least 16 years of age to comply with PA Child Labor Laws
Ability to work flexible schedule, including evenings, weekends, and holidays
Must have reliable transportation to and from work for your scheduled shift
Ability to comply with all uniform policies
Must possess strong attention to detail and desire to keep park clean and presentable
Ability to safely and properly use a variety of cleaning equipment, including brooms and mops
Must display a positive attitude, eagerness to learn, and professional image in compliance with all park guidelines
Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
Ability to follow direction, multi-task, and work as part of a team as well as independently
Ability to stand, walk, stoop, twist, kneel, bend, or squat for long periods of time
Ability to remain on feet for majority of the workday
Ability to carry, push, pull, lift, and hold objects weighing 30 pounds or more
Ability to consistently use hands to grasp, control, move objects/tools
Ability to see details of objects that are more than a few feet away

Nice To Haves

Spanish or other bilingual language skills are a plus.

Responsibilities

Maintain the cleanliness of the park in both outdoor areas and indoor office spaces
Execute cleaning tasks as outlined in training and Standard Operating Procedures
Complete regular and rotating weekly cleaning tasks as assigned during shift periods
Diligently clean and disinfect public areas including, but not limited to, outdoor park areas and walkways, restrooms, offices, food stands, employee dining facilities, ride areas, and lockers
Provide exceptional guest service by assisting guests with their questions or issues
Ensure the park pathways are litter free
Return food trays to food stands and maintain clean condiment and food line areas
Ensure trash receptacles are clean and free of spills visually and are emptied on a regular basis
Check toilet paper, soap dispensers, in restrooms and replace supplies
Sweep, mop and/or scrub interior floors
Perform basic maintenance duties (e.g. unclogging the toilet or changing light bulbs)
Accurately and promptly report maintenance problems to proper authorities
Preserve landscaping of park (pulling weeds, watering flowers)
Ensure benches and flowerbeds are clean and free of debris
Properly handle, label, and store cleaning chemicals and supplies
Protect guests' belongings, deliver lost and found items immediately
Proactively monitor the park for safety hazards (e.g. wet floors, tripping hazards, etc.)
Maintain records on all work completed and safety inspections
Ensure ADA standards are met in each location
All other duties and special projects assigned by leadership