Dutch Wonderland Retail Manager

Palace Entertainment•Lancaster, CA

12d•Hybrid

About The Position

The Retail Manager oversees all aspects of Retail and Rentals at Dutch Wonderland. This position is responsible for the strategic planning and oversight of programs and initiatives to maximize in-park revenue across all revenue generating channels for retail and rentals.

Requirements

Must be at least 18 years of age to comply with PA Child Labor Laws
Ability to work flexible schedule, including evenings, weekends, and holidays
Ability to work flexible hours that extend beyond 9am to 5pm
Ability to comply with all uniform policies
Valid driver’s license with a good driving record
Ability to operate various motorized vehicles, including trucks, golf carts, forklifts, etc.
Ability to speak with guests directly to resolve any guest concerns
Ability to cultivate and maintain relationships with internal and external stakeholders
Must possess strong leadership and employee motivations skills
Must possess proficiency with Microsoft Excel, Word, and Power Point.
Strategic vision and ability to “think out of the box”
Ability to handle high-pressure situations, meet the demands of constant deadlines and coordinate multiple priorities in a dynamic environment.
Must possess strong written and verbal communication skills
Must possess strong attention to detail and problem-solving abilities

Nice To Haves

High School Diploma desired; Equivalent work experience will be considered
Bachelor’s degree in business management, marketing, merchandising, or related discipline highly desired
Previous amusement park, theme park, or waterpark experience a plus
Spanish or other bilingual language skills are a plus.

Responsibilities

Manage all aspects of the Retail and Rentals teams, along with any other assigned business units
Act as an approachable mentor and coach to all assigned team members
Manage and control all financial aspects of assigned departments while maximizing revenue and cost savings opportunities; maintain constant vigilance over departmental spending and budgets
Act as a strategic visionary to implement measures that will favorably impact process, people, and/or profit
Ensure compliance with company and industry best practices, policies, and procedures to create a safe and productive environment for colleagues and guests.
Become knowledgeable of performing the essential duties of all retail and rentals positions and backfill these positions when needed
Participate in all aspects of supervision of assigned employees, including hiring, orientation, training, performance coaching, and discipline.
Ensure that all required meal and other breaks are being given in accordance with PA law
Assist with team scheduling and timekeeping activities
Oversee the purchase and receiving process, and product flow through the warehouse, including purchase orders, ticketing, counts, store movement and replenishment
Execute audits and physical inventories for the facility, along with monitor and analyze results
Work with vendors to create and approve custom artwork and products, analyze sales and inventory reports to make informed, data-based buying decisions
Facilitate physical inventory process of retail merchandise
Work with Merchandise support partners and buyers to proactively create, implement and manage strategies that ensure effective product flow and stock levels to minimize stock loss and maximize sales, and make shop plan adjustments as needed
Interact with guests on a face-to-face basis, answering questions, asking for feedback, and promptly addressing concerns.
Maintain and submit accurate inventories for Retail in coordination with Revenue Director
Assist the Revenue Director with Food and Beverage inventories, as needed
Compare invoices with price sheets and monitor returns for credits
Monitor POS menus throughout park to ensure pricing and items are accurate
Ensure all Revenue areas maintain acceptable cleanliness and safety standards, as established by state and local governing agencies
Develop working relationships with external retail vendors and suppliers
Perform administrative duties including assisting with entering daily revenue, typing, preparing reports, and ordering supplies in coordination with revenue and park leadership
Generate financial/operating reports and perform in-depth studies of annual sales, attendance logs, inspections, and labor costs
Ensure compliance with all PCI related standards, policies and procedures
Communicate, govern and reinforce department visual display and general shop appearance standards in accordance with department guidelines
Assist in other areas of park operations, as needed
All other duties as assigned by leadership