Dutch Wonderland Inn PT Night Auditor

Splish Splash Water Park•Lancaster, PA

6d•Onsite

About The Position

The service driven Night Auditor is responsible for checking guests in and out, handling overnight guest requests, answering phone calls, providing a memorable experience for all guests they interact with, and completing nightly shift reports. This role is based in an indoor lodging setting, predominantly at the front desk. Potential exposure to variable outside temperatures on occasion, including high heat, cold, direct sun, humidity, dust, rain, snow, ice, and other weather conditions. Subject to frequent interruptions and may need to reprioritize activities. Subject to constant repetitive motion.

Requirements

Must be at least 18 years of age to comply with PA Child Labor Laws
Ability to work flexible schedule, including evenings, weekends, and holidays
Must be willing to work overnight (third shift)
Must have reliable transportation to and from work for your scheduled shift
Ability to comply with all uniform policies
Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
Ability to portray a positive, outgoing, professional attitude
Ability to handle pressure and difficult situations with poise and finesse
Must possess strong written and verbal communication skills
Must possess strong attention to detail and problem-solving abilities
Ability to accurately use Point of Sale (POS) and/or other cash handling equipment
Ability to use office technology and equipment, such as PC, software, and copier
Must possess a general understanding of accounting practices and ability to compile facts and figures
Must be proficient in Microsoft Outlook, Excel, Word, and Power Point
Ability to follow direction, multi-task, and work as part of a team as well as independently

Nice To Haves

High school diploma, GED, or equivalent preferred; Equivalent work experience will also be considered
1+ year of previous Night Auditor or front desk experience is preferred, but not required.
Spanish or other bilingual language skills are a plus.

Responsibilities

Greet and interact with guests in a warm, friendly, and professional manner
Maintain a neat, clean, and professional appearance
Utilize property management system to make reservations, check-in and check-out guests, process payments, maintain a cash drawer and operate office equipment
Comply with all standard operating procedures
Ensure all end of day tasks are successfully executed
Listen attentively to guests, anticipate their needs, and promptly respond to concerns in a timely manner, to promote 100% guest satisfaction
Demonstrate a working knowledge of all services and facilities of the property
Complete daily audit, balances, posts and reports on front desk, guestrooms, food and beverage cash and credit operations
Begin revenue reconciliation process by printing reports, completing daily spreadsheets, and emailing finance team
Perform rolling of property management system (PMS) into a new calendar day
Perform the duties of a Guest Experience Agent, promptly registering and assisting guests with their arrivals and departures
Prepare a summary of cash, check, and credit card activities
Perform wake-up calls, if requested by a guest
Coordinate the delivery of guest amenities, as needed
Prepare a reservation list for the next business day
Keep the front desk area clean and neat by sanitizing surfaces and office equipment
Promptly escalate any maintenance issues or emergencies to the appropriate authorities
All other duties assigned by leadership