Dutch Wonderland Inn Director of Lodging

Palace Entertainment•Lancaster, CA

4d•Onsite

About The Position

This leadership position assumes responsibility for maintaining brand standards at the Dutch Wonderland Inn. The role responsibilities include maximizing financial performance, high-quality standards, superior guest satisfaction and overall team development. This position reports to the General Manager of the resort.

Requirements

High school diploma, GED, or equivalent
3-5 years of progressive supervisory and/or leadership experience in hospitality/hotel front line and management positions
Previous experience or familiarity with software programs such as: yield management systems, property management system (PMS), daily revenue system (DRS), central reservation system, and payroll
Must be at least 21 years of age to comply with [State] Child Labor Laws
Ability to work flexible schedule, including evenings, late nights, weekends, and holidays
Must possess a valid driver’s license and a good driving record
Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
Ability to portray a positive, outgoing, professional attitude
Ability to handle pressure and difficult situations with poise and finesse
Ability to work in a team environment with a self-motivated, solution-oriented mindset
Must possess strong financial acumen and the ability to analyze and interpret data
Must possess critical thinking and analytical skills to process data and make next-step recommendations
Must possess strong written and verbal communication skills
Must possess strong attention to detail and problem-solving abilities
Ability to accurately use Point of Sale (POS) and/or other cash handling equipment
Ability to use office technology and equipment, such as PC, software, and copier
Must be proficient in Microsoft Outlook, Excel, Word, and Power Point
Ability to stand, walk, and remain on feet for majority of the workday
Ability to occasionally stoop, twist, kneel, bend, squat, or reach above shoulders
Ability to remain sedentary for extended periods of time, while using a computer
Ability to carry, push, pull, lift, and hold objects weighing up to 30 pounds

Nice To Haves

Bachelor’s degree in Business Administration, Hospitality Management, or a related discipline highly desired; Equivalent work experience will also be considered
Certification as a Hospitality Administrator or Lodging Manager preferred
Spanish or other bilingual language skills are a plus.

Responsibilities

Manage all aspects of the lodging team and any other assigned departments
Lead by example, attitude, and as a representation of Herschend’s core values
Act as an approachable mentor and coach to all assigned team members
Manage and control all financial aspects of assigned departments while maximizing revenue and cost savings opportunities; maintain constant vigilance over departmental spending and budgets
Act as a strategic visionary to implement measures that will favorably impact process, people, and/or profit
Ensure compliance with company and industry best practices, policies, and procedures to create a safe and productive environment for colleagues and guests
Become knowledgeable of performing the essential duties of all assigned lodging positions and backfill these positions when needed
Participate in all aspects of supervision of assigned employees, including hiring, orientation, training, performance coaching, and discipline
Ensure that all required meal and other breaks are being given in accordance with PA law
Assist with team scheduling and timekeeping activities
Create an environment that drives excellent NPS results
Understand and ensure that the operation remains in compliance with all applicable laws, ordinances, regulations, and requirements of any federal, state or municipal authority
Maintain product and service quality standards by conducting ongoing process evaluations and ensuring exceptional guest experience
Monitor the performance of the hotel through verification and analysis of guest satisfaction systems and financial reports; take immediate action when issues or challenges begin to impact guest satisfaction
Develop insightful short and long-term objectives consistent with the budget, forecast, and company goals
Monitor and adjusts ADR, room availability, rates for transient and group nights
Participate in capital planning for property expansion, which includes leading the project management of all capital investment projects and refurbishments
Prepare financial reports for the company that clearly explain operational effectiveness and trends; analyze variances and take action to achieve established financial goals and performance expectations
Explore and propose options to increase secondary spends in the restaurant, cafe, bar, retail store, and other opportunities
Maintain an appropriate level of community public affairs involvement
Implement marketing and sales plans to ensure excellent delivery of special events
Ensure that all operational direction is relevant to produce tangible results
Perform other day-to-day responsibilities, including room inspections, daily reports, yield management, weekly department head meetings, budgeting, forecasting, inventories, internal financial controls, and training and development
Contribute to maintaining a safe working environment for all employees by attending Safety Committee meetings and strictly adhering to company policies as well as local, state, and federal guidelines
Lead, schedule, and participate in the Manager on Duty (MOD) and Leader on Duty (LOD) rotation for the Inn
All other duties assigned by leadership