FOH Team Member

Pacific Catch•San Francisco, CA

About The Position

Pacific Catch is seeking dynamic, adaptable, hospitality-driven individuals to join its Chestnut Street team in a multifunctional front-of-house role. The position spans take-out, hosting, serving, bartending, bussing, and running, providing a broad guest-service experience. Team Members are expected to deliver first-class service and hospitality while embracing the company’s Core Values, Hospitality Standards, and Team Member Standards. The role calls for flexibility, attention to detail, and the ability to work collaboratively in a fast-paced environment. Pacific Catch describes its workplace as fun and inclusive, where people feel cared for and valued, and offers opportunities for personal and professional growth. This is a part-time, hourly, non-exempt position. Hours may vary from week to week, and schedules are not set or guaranteed. Weekend availability is required. Compensation is $19.61 per hour.

Requirements

High school diploma or equivalent required.
Strong ability to multitask, prioritize, and manage workload in a high-volume environment.
Positive attitude, dependable work ethic, and commitment to team success.
Basic math and cash-handling skills.
Weekend availability is required.
Ability to stand and move comfortably for up to 5 hours at a time.
Ability to reach, bend, stoop, and frequently lift 35–50 pounds.

Nice To Haves

Degree in Hospitality.
At least 1 year of experience in a restaurant or customer service role.
Familiarity with POS systems such as Toast, QR code ordering and payment, the PC Rewards Program, and reservation platforms such as OpenTable.

Responsibilities

Greet and seat guests warmly and professionally.
Introduce and support the QR ordering and payment system, demonstrating it and assisting guests as needed.
Identify and accommodate guest preferences.
Present menus, answer questions, and recommend food and beverages.
Accurately take and enter orders into the POS system.
Serve food and beverages efficiently while meeting accuracy and presentation standards.
Provide detailed information about menu items, ingredients, and allergens when requested.
Process payments promptly and accurately, handle different payment methods, and provide correct change.
Clear, clean, and reset tables promptly.
Maintain cleanliness in guest-facing and work areas, including tables, counters, restrooms, and floors.
Prepare and serve beverages, including making cocktails, pouring wine to standard measurements, and opening and serving alcoholic beverages according to company standards.
Stock and maintain server stations, condiments, utensils, and take-out supplies.
Check take-out orders for accuracy and completeness before handing them to guests or delivery partners.
Communicate order issues to the kitchen and service team.
Keep the take-out and expeditor station clean, organized, and free of clutter.
Support fellow Team Members proactively, work collaboratively, offer help when available, and ask for support when needed.
Accept feedback and coaching and cross-train in multiple roles to support the team and business.
Demonstrate Pacific Catch’s Hospitality Standards, Core Values, and Team Member expectations, and deliver exceptional guest experiences with professionalism and attention to detail.