FOH Team Member

PACIFIC CATCH INC•San Francisco, CA

About The Position

Pacific Catch is seeking dynamic, adaptable, hospitality-driven individuals for a multifunctional front-of-house role on its Chestnut Street team. The position includes take-out, hosting, serving, bartending, bussing, and running duties, with a focus on delivering first-class service and hospitality in a fast-paced environment. Team Members are expected to be flexible, attentive to detail, collaborative, and committed to Pacific Catch’s Hospitality Standards, Core Values, and Team Member expectations. This part-time, hourly, non-exempt role has variable, non-guaranteed weekly hours, and weekend availability is required. Compensation is $19.61 per hour.

Requirements

Strong ability to multitask, prioritize, and manage workload in a high-volume environment.
Positive attitude, dependable work ethic, and commitment to team success.
High school diploma or equivalent required.
Weekend availability required.
Ability to stand and move comfortably for up to 5 hours at a time.
Ability to reach, bend, stoop, and frequently lift up to 35–50 pounds.

Nice To Haves

Degree in Hospitality.
At least 1 year of experience in a restaurant or customer service role.
Familiarity with POS systems such as Toast, QR code ordering and payment, the PC Rewards Program, and reservation platforms such as OpenTable.
Basic math and cash-handling skills.

Responsibilities

Greet and seat guests warmly and professionally.
Introduce and support the QR ordering and payment system, identify guest preferences, and accommodate them.
Present menus, answer questions, and recommend food and beverages.
Accurately take and enter orders into the POS system.
Serve food and beverages efficiently while meeting accuracy and presentation standards.
Provide information about menu items, ingredients, and allergens when requested.
Assist guests with QR payments and process payments accurately, including handling different payment methods and providing correct change.
Clear, clean, and reset tables promptly.
Maintain cleanliness in guest-facing and work areas, including tables, counters, restrooms, and floors.
Prepare and serve beverages, including making cocktails, measuring wine pours to standards, and serving alcoholic beverages according to company standards.
Stock and maintain server stations, condiments, utensils, and take-out supplies.
Check take-out orders for accuracy and completeness before handing them to guests or delivery partners.
Communicate with the kitchen and service team about order issues.
Keep the take-out and expeditor station clean and organized.
Support fellow Team Members during downtime or as directed by management.
Collaborate throughout each shift, offer help when available, and ask for support when needed.
Accept feedback and coaching and participate in cross-training across multiple roles.
Demonstrate Pacific Catch’s Hospitality Standards, Core Values, and Team Member expectations.
Deliver consistently exceptional guest experiences with professionalism and attention to detail.