Cafe FOH/BOH Team Member

Urban Air Adventure Parks • Cranberry Township, PA

2d

About The Position

Café Team Members serve guests efficiently with food and drink at the Urban Air Café. Work is performed in the kitchen and/or service area and includes cashiering, interacting with guests, cooking, preparing, and serving food. Team Members are expected to work quickly and with a sense of urgency while maintaining high standards of guest service and care.

The position requires a friendly, engaging, and professional approach, strong communication and teamwork, and the ability to work under pressure, multitask, take instruction, and use initiative. Team Members work days, nights, and/or weekends as required in a noisy, fast-paced environment, and must be able to move around the facility, stand for extended periods, and lift and carry up to 30 pounds.

Requirements

• High school diploma or equivalent required.
• Basic addition and subtraction skills required.
• Friendly and engaging personality with good written and verbal communication skills.
• Ability to work under pressure and comfortably interact with members of the public.
• Ability to initiate conversations, welcome guests sincerely, and provide good service.
• Willingness to learn, take instruction, work independently, support team members, and multitask.
• Effective, organized, and efficient team player with a strong sense of discipline and urgency.
• Accountability for high personal standards of conduct and professionalism.
• Ability to work days, nights, and/or weekends as required.
• Ability to work in a noisy, fast-paced environment with distracting conditions.
• Ability to move about the facility and stand for long periods.
• Ability to lift and carry up to 30 pounds.

Nice To Haves

• Some college education preferred.
• Previous restaurant or quick-service experience preferred.
• ServSafe or similar food-handling certification preferred.

Responsibilities

• Demonstrate high standards of guest relations and care when assisting guests at the counter.
• Advise guests on products and menu selections to support a positive experience and repeat business.
• Maintain adequate stock of Café supplies and consumables.
• Manage queues, exceed guest expectations, and upsell to maximize profit.
• Keep the Café and surrounding areas clean and tidy, including clearing tables, washing dishes, and taking out trash.
• Handle guest complaints initially and report feedback to the Leadership Team.
• Follow established guidelines and operating procedures.
• Measure and assemble ingredients for menu items.
• Cook and store food at appropriate temperatures.
• Rotate stock according to established procedures.
• Comply with health code regulations.
• Maintain organized kitchen and storage areas.
• Participate in staff meetings and training as required.
• Perform other duties as assigned by Leadership.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED