Cafe FOH/BOH Team Member

Urban Air Adventure Parks•Cranberry Township, PA

About The Position

Café Team Members serve guests efficiently with food and drinks at the Urban Air Café. Work takes place in the kitchen and/or service area and includes cashiering, interacting with guests, cooking, preparing food, and serving it. Team Members work quickly and with a sense of urgency while maintaining high standards of guest service and care. The role requires working days, nights, and/or weekends as needed in a noisy, fast-paced environment with distracting conditions. Team Members move around the facility, stand for long periods, and lift and carry up to 30 pounds. The listed duties describe the general nature of the role and are not exhaustive.

Requirements

High school diploma or equivalent required.
Basic addition and subtraction skills required.
Friendly, engaging personality and good written and verbal communication skills.
Able to work under pressure and interact comfortably with the public.
Able to initiate conversations, provide a sincere welcome, and deliver good service.
Willingness to learn, take instruction, work independently, support teammates, and multitask.
Effective, organized, and efficient team player with discipline and urgency.
Accountable for high personal standards of conduct and professionalism.
Able to work days, nights, and/or weekends as required.
Able to move around the facility, stand for long periods, and lift and carry up to 30 pounds.

Nice To Haves

Some college preferred.
Previous restaurant or quick-service experience preferred.
ServSafe or similar food-handling certification preferred.

Responsibilities

Provide attentive guest relations and care at the counter.
Advise guests on products and menu selections to support a positive experience and repeat business.
Maintain adequate stock of Café supplies and consumables.
Manage queues, exceed guest expectations, and upsell to maximize profit.
Keep the Café and surrounding areas clean and tidy, including clearing tables, washing dishes, and taking out trash.
Handle guest complaints initially and report feedback to the Leadership Team.
Follow established guidelines and operating procedures.
Measure and assemble ingredients for menu items.
Cook and store food at appropriate temperatures.
Rotate stock according to established procedures.
Comply with health code regulations.
Maintain clear, organized kitchen and storage areas.
Participate in staff meetings and training as required.
Perform other duties assigned by Leadership.