Landmark Credit Union Live - FOH Supervisor

Compass Group • Milwaukee, WI

7d

About The Position

The Front of House Supervisor provides hands-on leadership for concessions, premium hospitality, inventory management, catering support, and facility readiness at Landmark Credit Union Live. The role oversees daily event operations while working alongside hourly team members to deliver exceptional guest experiences.

The ideal candidate is dependable, organized, and team-oriented, with a strong commitment to operational excellence, accountability, and customer service. Supervisors lead by example and assist with tasks as needed to ensure successful events.

Requirements

• Experience in food and beverage, hospitality, concessions, event operations, or a related field.
• Strong leadership, communication, and organizational skills.
• Experience with inventory management and operational controls.
• Knowledge of food safety, sanitation, and guest service standards.
• Ability to work independently and collaboratively in a fast-paced environment.
• Ability to work evenings, weekends, holidays, and extended event hours.
• Ability to perform the physical requirements of the position, with or without reasonable accommodation.

Nice To Haves

• Previous supervisory or leadership experience.
• Experience in high-volume venues, arenas, concert venues, or hospitality environments.
• Experience with catering, premium hospitality, or backstage service.
• Familiarity with POS and inventory management systems.
• ServSafe Certification.

Responsibilities

• Supervise concessions, the Vinyl Room, and other assigned hospitality areas.
• Lead and support hourly staff to ensure excellent service, operational readiness, and guest satisfaction.
• Oversee opening and closing procedures, stocking, and event execution.
• Address guest concerns, operational challenges, and staffing needs as they arise.
• Receive, count, transfer, and organize inventory.
• Assist with inventory counts, reconciliations, and product tracking.
• Maintain accurate inventory records, storage standards, and product rotation practices.
• Monitor product levels and communicate replenishment needs.
• Support catered events through setup, execution, and breakdown.
• Assist with backstage hospitality and artist catering when needed.
• Partner with culinary and venue teams to ensure timely, professional service.
• Maintain cleanliness, organization, and food safety standards throughout assigned areas.
• Conduct inspections and address operational or sanitation deficiencies.
• Participate directly in cleaning, organizing, and equipment maintenance.
• Ensure compliance with food safety, workplace safety, and responsible alcohol service requirements.
• Foster a positive, collaborative, and accountable work environment.
• Provide coaching, training, and performance feedback to team members.
• Work closely with fellow supervisors and venue leadership to achieve operational goals.
• Complete operational reports, checklists, and inventory documentation.

Benefits

• Instapay (early access to your wages) and high interest savings through the EVEN app
• Associate Shopping Program
• Health and Wellness Program
• Discount Marketplace
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed