FOH Supervisor/Driver

ISS•Council Bluffs, IA

About The Position

The Front of House Supervisor / Driver supports daily front-of-house operations and safely and promptly delivers prepared food and related products to designated sites. The role coordinates micro kitchen and pantry activities, supervises front-of-house team members, promotes customer service and employee engagement, and maintains strong client relationships. The position operates a delivery vehicle to transport prepared food, equipment, and supplies from the production kitchen to multiple locations on a predetermined schedule. It ensures proper food handling, product rotation, labeling, and cleanliness, while following food safety, workplace safety, SERV Safe, and HACCP requirements. The supervisor works with culinary leadership, pantry teams, and site management to support high-quality, cost-effective service, staff training, operational standards, and continuous improvement. This role works Monday through Friday from 6:00 a.m. to 2:30 p.m. The hourly pay range is $31.11 per hour. Operating a company vehicle is an essential responsibility, and a valid driver's license and motor vehicle record check are required.

Requirements

Experience in food service operations or food systems.
High school diploma or equivalent.
Valid state driver's license and a clean, safe driving record; a motor vehicle record check is required.
Experience supervising or leading a team in a service environment.
Strong interpersonal and communication skills.
Ability to multitask and manage multiple operational priorities.
Demonstrated leadership and team-building ability.
Experience addressing customer service concerns and implementing solutions.
Strong attention to detail and organizational skills.
Ability to work up to eight hours per day on one's feet, excluding breaks.
Ability to lift at least 25 pounds and to manually move, lift, carry, pull, or push heavy objects or materials.
Ability to sit or stand for prolonged periods and to stoop, kneel, bend, and reach as operational tasks require.
Ability to work in hot and cold environments, including kitchens and refrigerated storage areas.
Ability to work under pressure and meet time-sensitive delivery and service deadlines during peak periods.
Must adhere to workplace dress code and safety standards.

Nice To Haves

Experience with Microsoft Office and/or Google Workspace.
Current Food Handler card.

Responsibilities

Supervise and support daily front-of-house and micro kitchen operations.
Ensure high standards of customer service and guest satisfaction, and address customer complaints or service issues.
Drive a delivery vehicle to transport prepared foods, equipment, and supplies to assigned locations.
Complete scheduled deliveries and maintain accurate delivery logs and documentation.
Load and unload containers, hot carts, utensils, and other food service equipment.
Coordinate with executive chefs, pantry supervisors, porters, and site leadership to support operations.
Maintain product rotation, labeling, and cleanliness in walk-ins and storage areas.
Clean the interior and exterior of delivery vehicles daily and monitor vehicle maintenance needs.
Assist with staff scheduling, hiring, onboarding, and employee training.
Provide coverage during staffing shortages and assist with operational needs as required.
Maintain appropriate product inventory levels and support inventory movement between sites.
Collect and analyze operational data, including customer feedback, service performance, and staff metrics.
Follow workplace safety, food safety, SERV Safe, and HACCP guidelines and procedures.
Ensure compliance with internal audit standards, policies, and standard operating procedures.
Maintain a clean, safe, and organized work environment.
Participate in HSEQ training, follow HSEQ policies and safety protocols, maintain environmental responsibility, uphold quality standards, and report potential hazards or compliance concerns.